Service Representative (Digital Energy)

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Field Service Representative (SR)

We are looking for an experienced SR who is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. SR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.

Experienced SR will share and provide technical instruction and guidance to relatively new SR. She/He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

SR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)

What will you do?

• Define the architecture and accurate set of devices (gateways, communication agents, etc.) in order to retrieve in an efficient and scalable way data coming out from the asset or concentration layers up to the Schneider Electric IoT platform.
• Commission the IT/IOT portion of the digital services: coordination with other SE Field Services Engineers / EcoExpert / Subcontractors / Customer's staff
• Comply with Safety and cyber security policies, practices and procedures
• Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
• Perform Preventive, scheduled and unscheduled Maintenance on equipment
• Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
• Analyze and explain reports results to customers and management
• Certification & accreditation could be required vs Business and Country regulations.
• Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
• Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
• Support planners, coordinators, project manager to get good customer site condition understanding
• Escalate quality or technical issue detected on field
• Understand Ecostruxure offer and provide technical explanation to customers
• Use all digital tools designed for SE SR
• Track Installed Base (serviceable assets)
• Advise customers on different opportunities to optimize its install base and create lead generation business opportunities
• Perform basic audits of customer's electrical systems and equipment (MPS walktrough)
• Perform Field Services Operations by providing best in class customer experience and promote Schneider signature

What skills and capabilities will make you successful?

• Ability to adapt and perform in a fast moving and often-changing environment
• Passionate about emerging predictive and analytic technologies and knowledge of equipment communications protocols (TCP/IP, Modbus, IEC61850...)
• Excellent communication and interpersonal skills.
• Demonstrates leadership ability through direct or cross functional team
• Aligns a strategy and enables results through others

What's in it for you?

• The main target is data centers, where cutting-edge technology and systems are constantly being introduced, so your skills and knowledge will also be upgraded.
• Also, because you'll be working on-site closest to clients, you'll feel like you're making a direct contribution to them and receive their thanks in person, making it a job that's easy to find rewarding.

Who will you report to?

• Service Representative Manager

What qualifications will make you successful for this role?

• Bachelor's Degree or equivalent in engineering
• 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience
• Proven relevant work experience in Operational Technology (Control system, RTU, Gateway, Energy Automation System) with a mandatory experience in Ethernet network. Industrial IoT is a plus
• Proficient computer skills with Microsoft office applications
• Oral and written Japanese and English skills

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Tokyo, Japan

Job ID: Schneider_Electric-https://careers.se.com/jobs/101353?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-11-13T18:45:50