Service Representative

What will you do?

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.
Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.
Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment )

Responsibilities

• Comply with Safety and cyber security policies, practices and procedures
• Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
• Perform Preventive, scheduled and unscheduled Maintenance on equipment
• Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
• Analyze and explain reports results to customers and management
• Certification & accreditation could be required vs Business and Country regulations.
• Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
• Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
• Support planners, coordinators, project manager to get good customer site condition understanding
• Escalate quality or technical issue detected on field
• Understand Ecostruxure offer and provide technical explanation to customers
• Use all digital tools designed for SE FSR
• Track Installed Base (serviceable assets)
• Advise customers on different opportunities to optimize its install base and create lead generation business opportunities
• Perform basic audits of customer's electrical systems and equipment (MPS walktrough)
• Perform Field Services Operations by providing best in class customer experience and promote Schneider signature
• Lead groups of people (other technicians) in order to accomplish technical and safety requirements

What skills and capabilities will make you successful?

• Strong Customer orientation mindset
• Strong Technical knowledge on Schneider Electric Products and Serviceable Assets
• Leadership attitude and teamwork

Who will you report to?

• This position will report to Service Representative Manager

What qualifications will make you successful for this role?

• Associate degree in electrical/electromechanical engineer with at least 3-5years of related experience
• 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience
• The job requires to stand, walk for extended periods of time + to lift and carry heavy objects up to 50 pounds
• B1 driver licence
• English as second language (intermediate to advanced degree)

Skills

• Strong Customer orientation mindset
• Strong Technical knowledge on Schneider Electric Products and Serviceable Assets
• Strong Technical knowledge and experienced on Electrical variables and quality indicators, electrical diagnosis, electrical performance test, troubleshooting, predictive and preventive maintenance, electrical Norms NFPA 70, 70E and 70B and Standards.
• Knowledge in the operation, commissioning, maintenance and troubleshooting of MV/LV electrical devices such as transformers, switchboards, switchgear, panelboards, capacitor banks, active or passive power filters.
• Ability to perform electrical diagnosis tests according to NETA standard such as: isolation, ttr, winding resistance, hipot leakage, partial discharge.
• Network and PLC skills desirable
• Willingness to learn new competencies (Technical, Digital, soft skills...)
• Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support...)
• Use all digital tools designed for SE FSR
• Leadership attitude and teamwork
• Office Competencies Excel, Word, Power Point

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Paraíso, Costa Rica

Job ID: Schneider_Electric-https://careers.se.com/jobs/99404?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-11-13T18:45:50