Service Planner
The Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified SR (Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills.
What will you do?
Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute Work Orders are created automatically or by Order Management or Technical Support (CCC)
Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and SR or subcontractors' availability
Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified SR availability, while maximizing SR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible. => optimized scheduling has direct impact on Field Services Profit & Loss !
Communicate proactively with customers, confirming the intervention details and reminding to SR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)
Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely SR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
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For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)
Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).
Key Success Factors
Good interpersonal communication and relationship with others (collaborate, convince)
Understand and communicate scope of work and Term & conditions to SR
Understanding of impact of SR utilization rate and work order management on Profit & Loss
Proactive communication with Customers to ensure satisfaction
Minimal Technical knowledge on Schneider products.
Education and Skills
Native level of Japanese
Business level of English
Associate degree and/or equivalent experience (1-2 years experience) Knowledge of Schneider Field Service Business preferred
Expertise in MS Office Applications
Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills
Experience in Customer Care Center preferred.
Bring your planning expertise to a team that's ready to welcome you - apply now!
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+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion