Senior Manager, Center of Excellence

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

The Sr. Manager, Center of Excellence (CoE) leader is responsible for managing a dedicated, centralized team of quality experts focused on advancing quality excellence, leading global initiatives to develop and standardize quality processes, methods and tools, and drive continuous improvement. This role involves close collaboration with cross-functional teams, supporting key processes and requires a deep end-to-end understanding of the business model - from Offer Lifecycle Management through Delivery, Services, and Customer Support.

What will you do:

Strategy & Governance

• Establish the quality Center of Excellence (CoE) as the governing body for quality frameworks, defining standardized quality operating models, policies and procedures across the LOB.

• Lead and Mentor CS&Q quality teams and partner with PMO, R&D, Industrialization, Supply Chain and Offer Management key stakeholders to integrate quality principles.

• Identify areas for improvement, implement new processes, and monitor results to ensure success.

• Develop metrics, KPIs and dashboards to track process performance and product quality. Provide regular updates to senior management on quality performance and improvement initiatives.

• Design and deliver quality tools, training and mentoring programs.

• Coach leaders and quality teams in the use of structured problem-solving and follow E2E I2P processes.

• Provide quality leadership support for major incident quality reviews, root cause investigations, implementation of containment/corrective actions to ensure long-term prevention.

• Oversee the development, implementation and maintenance of our Quality Management System (QMS).

Quality Knowledge Management & Capability Development

• Centralize Quality processes, tools, and performance metrics across the LoB.

• Lead training programs for onboarding, team development, and upskilling to ensure an agile, high-performing Quality organization.

• Act as a strong advocate for Customer Centricity, operational efficiency, and high-quality products, systems, and services.

Strategic Artificial Intelligence (AI) Implementation

• Lead implementation of AI tools in quality management to streamline processes, predictive analytics, proactive problem-solving, customer feedback, data-driven decision-making for continuous improvement.

• Identify specific areas where AI can add value, transforming reactive processes into proactive, automated systems that improve efficiency, lower defects and reduce risks. Prioritize implementation accordingly.

• Collaborate with AI experts to identify pain points, select the right AI tools, pilot and evaluate, provide training and support to employees for seamless integration and adoption of AI systems. Monitor and optimize.

• Track benefits realization, adoption, and ROI to ensure AI initiatives deliver measurable business value.

Continuous Improvement Leadership

• Foster a culture of continuous improvement, innovation and quality by engaging employees, promoting open communication and recognizing achievements.

• Define and deploy the Continuous Improvement roadmap across global teams using Lean Six Sigma and Agile approaches.

• Coach CI projects and facilitate Quality contests, events, and QMS best practices to promote a Zero-Defect and Prevention-focused culture.

Quality Management System (QMS)

• Oversee development and optimization of Global QMS, ensuring consistency, reliability and compliance across all operations.

• Define and enhance the Global Process Automation QMS System covering Offer, Project, and Service execution.

• Own the strategy for major Quality processes and tools, including Customer Experience (CX), Offer Lifecycle Management (OLM), Issue-to-Prevention (I2P), Cybersecurity, Customer Project Process (CPP), and Services Quality.

Transformation & Integration

• Serve as Project Manager for integrating new organizations and legal entities into the LoB, coordinating all Quality-related workstreams.

• Collaborate closely with CoEs across PA, IA, and SE to identify improvement opportunities and deploy the best global practices.

Reliability & Offer Quality Leadership

• Lead the Product & System Reliability Office, including Design for Safety and Reliability programs.

• Centralize system availability and warranty analysis requests from Sales, Tendering, and Offer Management to support customer proposals and offer strategy.

Quality Processes for R&D and Operations

• Define and implement Quality and project processes and tools for Hardware and Software R&D initiatives across Process Automation product lines (Triconex, Remote Operations, Foxboro DCS, Digital Transformation, SCADA, Process Instrumentation).

• Strengthen Offer Quality processes and tools; partner with Regional Operations Quality leaders to enhance Quality practices across Delivery Execution Centers.

Requirements:

Education

• Bachelor's degree in engineering or another technical discipline.

• Project Management certification (PMP preferred).

• Master or Black Belt Six Sigma or similar Continuous Improvement certification.

• Integrated Management System (IMS) Auditor certification.

• Solid grounding in Reliability Engineering principles.

What qualifications will make you successful?

• 10+ years in Quality assurance/engineering, customer-facing roles, with significant leadership experience driving strategy, metrics development, governance, and continuous improvement.

• Strong foundation in statistical analysis and reliability engineering principles.

• Proficiency with statistical software and reliability analysis tools.

• 10+ years of Project Management experience, leading complex, cross‑functional initiatives.

• Minimum 5+ years managing direct reports, with proven ability to work effectively through influence and collaborating across organizational boundaries.

• 5+ years in a global role, working effectively within multicultural and geographically dispersed teams.

• Direct implementation experience with Artificial Intelligence (AI) quality frameworks.

• Strong experience leading Digital Transformation initiatives.

• Deep understanding of ISO 9001:2015 or equivalent standards (AS9100, ISO 13485, CSA N299).

• Experience in leading Quality Management Systems audits and managing digital QMS tools (i.e., Omnex).

• Demonstrated experience leading Six Sigma, CI initiatives or similar process improvement methodologies.

• Expertise in problem‑solving and statistical tools (8D, A3, PDCA, 5 Why's, Ishikawa, DOE, Regression, Weibull).

• Excellent Interpersonal, written and verbal Communication skills.

• Data analytics proficiency (Power BI, Tableau, etc.).

• Ability to teach, mentor and develop leaders at scale.

• Required travel domestically and internationally (approx. 25%).

The ideal candidate is:

Capable of deeply understanding end‑to‑end business processes across the PA portfolio.

Proactive and prevention‑oriented, with strong risk‑anticipation capabilities.

Skilled at working within global, multicultural environments and building trust across teams.

A strategic thinker who sees the big picture and inspires others toward common goals.

Strongly customer‑centric and committed to operational excellence.

Structured, organized, pragmatic, and an excellent communicator and negotiator.

Flexible and energized by fast‑paced environments, demonstrating entrepreneurial spirit and continuous learning.

This role will report to Sr.Director, Global Quality,Process automation.

Travel 25% globally.

This role will be based out of Foxboro MA- Hybrid - 3 days onsite.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Wrentham, MA

Job ID: Schneider_Electric-https://careers.se.com/jobs/113206?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-04-16T19:00:07