Senior Manager - Advanced Technical Support - IA
5 days ago• Gurgaon, India
Job Description for Advanced Technical Support Expert (Industrial Automation)
Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the who will be responsible for solving customer technical issues.
Assist all our customers in reaching higher profit by making the best use of Se technology. Deliver technical support and services at Advanced level in Industrial Automation system. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer's project
Key Responsibilities:
- End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.
- Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
- Creating and managing knowledgebase on validated solutions in SE repository
- Prepare and provide technical trainings to different stakeholders
- Onsite intervention for solving critical issues.
- Training delivery to Primary teams and customers as per the schedule.
Core Competencies:
- Bachelor degree in Electrical/Electronic/Instrumentation Engineering
- Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Industrial Automation products.
- Hardware Competency- Modicon Quantum Series, Modicon Premium,Modicon Momentum,M340,M580,M580 Safety,Scadapack RTU, Magelis/Proface HMI, Advantys STB/OTB
- Software - Unity Pro (Ecostruxure Control Expert), PL7Pro,Concept,Advantys config Sw for Distributed IOs, ESX Process Expert(PES),ClearScada,Scadapack E-configurator, Scadapack Workbench, Remote Connect, Citect Scada , Vijeo Designer, Ecostruxure Operator Terminal Expert (Vijeo XD)
- Programming language - IEC611131-3 Programming Languages(LD, FBD, ST, IL, SFC)
- Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus , CAN open, RSTP, IEC61850,Modbus Plus,S908 IObus .
- IT Platforms: Windows 2003 Server, Windows XP, Windows 2000, Windows7, Windows 10
- Tools: Modscan, Wireshark
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- Good to have - Modsoft, Proworx NXT, IEC61499 Programming Language , Augmented operator Advisor , Secure Connect Advisor , Node-Red, Basics of drives
- Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
- Excellent communication skills (Oral & Written) and ability to interact with global customers.
- Excellent problem solving and data analytical approach.
- Excellent team player.
BE Btech
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150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
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Client-provided location(s): Gurgaon, India
Job ID: Schneider_Electric-https://careers.se.com/jobs/103753?lang=en-us
Employment Type: FULL_TIME
Posted: 2025-12-16T18:48:48
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion