Senior Associate, People Operations (Japanese Speaker)

We are seeking a proactive and detail-oriented People Operations Associate (Japanese Speaker) to support HR Service Delivery operations for East Asia employees from Malaysia.

The role primarily involves providing efficient and effective People Operations to internal stakeholders, collaborating closely with the country HR operations and payroll team while ensuring compliance with company policies and procedures on various HR functions and operational excellence.

This role offers valuable exposure to HR operations within a multinational environment while supporting high-quality employee experience.

What will you do?

• Manage the end-to-end employee lifecycle processes, including onboarding, offboarding, and employee data management.
• Collaborate closely with the country HR operations and payroll team to support activities related to time and attendance, leave administration, payroll processing, and statutory compliance requirements.
• Administer employee benefits programs and address benefits-related inquiries in collaboration with the relevant HR teams.
• Ensure HR operational activities are performed in accordance with applicable local labor laws, HR policies, and regulatory requirements.
• Provide first-line PeopleLink support to employees and managers in Japanese and English, covering HR, payroll, benefits, HRIS, portal navigation, and access-related inquiries.
• Serve as a primary point of contact for Japanese-speaking employees and managers, providing clear, accurate, and timely support throughout the employee lifecycle.
• Manage HR cases from initial inquiry through resolution or appropriate escalation, ensuring accurate documentation, categorization, follow-up, and closure within agreed service levels.
• Triage and escalate complex or specialist inquiries to the appropriate HR Operations, Payroll, Benefits, HRIS, or technical support teams while maintaining effective case ownership and follow-up.
• Actively identify improvement opportunities, maintain operational excellence, and promote standardized and efficient HR processes.
• Collaborate with cross-functional teams to streamline HR processes and enhance service delivery efficiency.
• Contribute to the development and continuous improvement of HR service delivery processes, workflows, knowledge content, and employee self-service solutions.
• Participate in ad hoc projects and initiatives as required to support HR operations and service delivery.

What qualifications will make you successful?

• Bachelor's Degree in Human Resources, Business Administration, Management, Japanese Studies, or a related field.
• Business-level proficiency in Japanese (written and spoken) and good English communication skills. with Mandarin or Korean being an added advantage.
• Relevant experience in HR or a similar scope is preferred; fresh graduates are also encouraged to apply
• Strong organizational and time management skills, with the ability to prioritize multiple tasks.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Exceptional attention to detail and expertise in creating, maintaining, and improving SOP documentation to ensure process clarity and compliance.
• Familiarity with HR systems, digital tools, automation platforms, or process improvement methodologies is an advantage.
• Digital Mindset and proactiveness, embrace and drive digital transformation within service delivery processes.
• Interest in HR operations, employee lifecycle management, payroll, benefits, and service delivery.
• Proven experience in HR operations delivery, preferably in a multinational environment would be an advantage.
• Understanding of Japanese labor regulations and statutory requirements would be beneficial but is not required.

What's in it for me?

• Meaningful work that directly impacts how employees experience our organization
• Collaborative team culture that invests in your development and success
• Broad exposure to HR operations across recruitment, payroll, benefits, and compliance
• Flexible work options designed to support your well-being

Bring your HR expertise to a team that values excellence - we'd love to meet you!

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+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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Responsibilities

We are seeking a proactive and detail-oriented People Operations Associate (Japanese Speaker) to support HR Service Delivery operations for East Asia employees from Malaysia.

The role primarily involves providing efficient and effective People Operations to internal stakeholders, collaborating closely with the country HR operations and payroll team while ensuring compliance with company policies and procedures on various HR functions and operational excellence.

This role offers valuable exposure to HR operations within a multinational environment while supporting high-quality employee experience.

What will you do?

• Manage the end-to-end employee lifecycle processes, including onboarding, offboarding, and employee data management.
• Collaborate closely with the country HR operations and payroll team to support activities related to time and attendance, leave administration, payroll processing, and statutory compliance requirements.
• Administer employee benefits programs and address benefits-related inquiries in collaboration with the relevant HR teams.
• Ensure HR operational activities are performed in accordance with applicable local labor laws, HR policies, and regulatory requirements.
• Provide first-line PeopleLink support to employees and managers in Japanese and English, covering HR, payroll, benefits, HRIS, portal navigation, and access-related inquiries.
• Serve as a primary point of contact for Japanese-speaking employees and managers, providing clear, accurate, and timely support throughout the employee lifecycle.
• Manage HR cases from initial inquiry through resolution or appropriate escalation, ensuring accurate documentation, categorization, follow-up, and closure within agreed service levels.
• Triage and escalate complex or specialist inquiries to the appropriate HR Operations, Payroll, Benefits, HRIS, or technical support teams while maintaining effective case ownership and follow-up.
• Actively identify improvement opportunities, maintain operational excellence, and promote standardized and efficient HR processes.
• Collaborate with cross-functional teams to streamline HR processes and enhance service delivery efficiency.
• Contribute to the development and continuous improvement of HR service delivery processes, workflows, knowledge content, and employee self-service solutions.
• Participate in ad hoc projects and initiatives as required to support HR operations and service delivery.

What qualifications will make you successful?

• Bachelor's Degree in Human Resources, Business Administration, Management, Japanese Studies, or a related field.
• Business-level proficiency in Japanese (written and spoken) and good English communication skills. with Mandarin or Korean being an added advantage.
• Relevant experience in HR or a similar scope is preferred; fresh graduates are also encouraged to apply
• Strong organizational and time management skills, with the ability to prioritize multiple tasks.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Exceptional attention to detail and expertise in creating, maintaining, and improving SOP documentation to ensure process clarity and compliance.
• Familiarity with HR systems, digital tools, automation platforms, or process improvement methodologies is an advantage.
• Digital Mindset and proactiveness, embrace and drive digital transformation within service delivery processes.
• Interest in HR operations, employee lifecycle management, payroll, benefits, and service delivery.
• Proven experience in HR operations delivery, preferably in a multinational environment would be an advantage.
• Understanding of Japanese labor regulations and statutory requirements would be beneficial but is not required.