Supervisor, Human Resources Shared Services Center (Oracle Fusion HCM Payroll/Payroll Operations)

Overview

To supervise, plan, and administer HR Shared Services Center Payroll operations across multiple locations. Ensure accurate and timely payroll delivery to employees across the enterprise through effective operational oversight and technical expertise in Oracle Fusion HCM Payroll, payroll processing, controls, reconciliation, and issue resolution. Collaborate directly with HR Centers of Excellence, HR Business Partners, and technology partners to provide advice, guidance, and service to employees and all levels of management while supporting an employee-focused payroll experience.

Responsibilities

• Supervise the operations of the HR SSC to efficiently achieve short term goals and objectives; responsibilities include delivery of a wide variety of HR services to prospective, current, and former employees across the enterprise.
• Lead production and data entry to ensure transaction processing remains on schedule and accurate/current information is available to users across the organization
• Monitor communication channels to ensure service quality and effectiveness
• Establish a positive work environment, open communication, and accountability; resolve technical or resource issues
• Serve as a point of contact to respond to escalated inquiries from staff and management
• Analyze work quality, work methods, processes, procedures, production standards, and metrics
• Collect and maintain data for analysis and reports; identify trends and make recommendations
• Identify operational areas of improvement, initiate new approaches, make recommendations to management, and implement solutions to improve efficiency of operations, standards and results
• Build partnerships and promote cross functional collaboration with other business units to analyze and improve procedures and resolve problems
• Complete state and federal agency reporting requirements at appropriate intervals
• Ensure compliance with all federal, state, local laws and regulations, and Navy Federal policies and procedures
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct, and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Perform other duties as assigned

Qualifications

• Significant experience with full-cycle payroll processing using Oracle Fusion HCM Payroll
• Significant experience with multi-state payroll processing, including overseeing payroll controls, validation, reconciliation and compliance with applicable federal, state, and local payroll requirements
• Experience using Oracle Fusion Payroll to support day-to-day payroll operations, troubleshooting processing and system impacts, identify root causes, and assess potential impacts to payroll results and employee pay
• Experience leading teams in an employee-focused environment requiring strong partnership and collaboration with business and technology stakeholders
• Experience with customer service operations to include understanding of effective customer service philosophy
• Effective ability to analyze statistical data and organizational needs to recommend action or change in procedures
• Experience operating in a lead or supervisory role, preferably for an HR function
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Working knowledge of expense tracking, budget preparation and administration
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced interpersonal, verbal, and written communication skills, including public speaking
• Effective word processing and spreadsheet software skills
• Solid organizational, planning and time management skills
• Bachelor's degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and training

Desired Qualifications

• Working knowledge of banking/financial industry trends, products, and services
• Advanced knowledge of Navy Federal Human Resources policies, procedures, and programs

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM; Hybrid

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

• Yello and WayUp Top 100 Internship Programs 2025

• Computerworld® Best Places to Work in IT 2026

• Most Loved Workplace - America's Top Most Loved Workplaces® 2025

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America 2026

• Military Times 2025 Best for Vets Employers

• Forbes® 2026 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.