Returns Management Specialist

Returns Management Specialist

For this U.S. based position, the expected compensation range is $25.00 - $35.00 per hour. In addition, this position is eligible for overtime pay and may also include premium pay or differentials, depending on location.

The compensation rate for this position is for candidates located within the United States. Individual pay is determined by several factors including knowledge, job-related skills, experience, and relevant education or training.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical, (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being programs and recognition (including service anniversary) , 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date) , opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Position Summary

The Returns Management Specialist is responsible for managing the end-to-end Return Material Authorization (RMA) process, ensuring timely receipt, evaluation, tracking, and disposition of returned products. This position serves as the primary point of contact for customers, service teams, logistics, and internal departments regarding product returns, repairs, replacements, and warranty claims. The Returns Management Specialist helps maintain customer satisfaction while ensuring accurate documentation and compliance with company procedures.

What will you do?

• Process and manage Return Material Authorization (RMA) requests from customers and internal stakeholders.

• Review return requests to verify warranty eligibility, return requirements, and supporting documentation.

• Issue RMA numbers and communicate return instructions to customers.

• Track returned products from receipt through final disposition, including repair, replacement, credit, or return to customer.

• Coordinate with Logistics, Warehouse, Service, Quality, and Engineering teams to ensure timely processing of returned materials.

• Monitor RMA turnaround times and escalate issues that may impact customer commitments.

• Maintain accurate records of all RMA transactions within ERP, CRM, and case management systems.

• Communicate return status updates, repair progress, and shipment information to customers.

• Prepare reports related to open RMAs, aging returns, warranty claims, and service performance metrics.

• Support root cause investigations by gathering and documenting product failure information.

• Assist with inventory reconciliation related to returned products and replacement shipments.

• Ensure compliance with company policies, warranty guidelines, and quality standards.

• Identify opportunities to improve return processes and customer experience.

• Perform additional duties and special projects as assigned.

What qualifications will make you successful?

Education

• High School Diploma or equivalent required.

• Associate degree in Business, Supply Chain, Operations, or related field preferred.

Experience

• 2+ years of experience in customer service, logistics, inventory control, warranty administration, technical support, or return processing preferred.

• Experience working within manufacturing, distribution, or service environments preferred.

• ERP and CRM system experience highly desirable.

What are the key skills we are looking for?

• Strong customer service and communication skills.

• Excellent organizational and follow-up abilities.

• Attention to detail and data accuracy.

• Ability to manage multiple priorities and deadlines simultaneously.

• Working knowledge of inventory, logistics, shipping, and receiving processes.

• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.

• Experience navigating ERP, CRM, and cloud-based business systems.

• Strong problem-solving and analytical skills.

• Ability to work independently and collaboratively across multiple departments.

Physical Requirements

• Primarily office-based work with regular computer use.

• Frequent interaction with warehouse and receiving operations.

• Ability to occasionally lift up to 25 pounds.

• Ability to sit, stand, and walk throughout the workday as needed.

Key Performance Indicators (KPIs)

• RMA processing accuracy.

• Average RMA turnaround time.

• Open RMA aging.

• Customer response and resolution times.

• Warranty claim accuracy.

• Inventory reconciliation accuracy.

• Customer satisfaction related to returns and repairs.

• Compliance with established service level agreements (SLAs).

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected compensation range is $25.00 - $35.00 per hour. In addition, this position is eligible for overtime pay and may also include premium pay or differentials, depending on location.

The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form .

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Buffalo, NY

Job ID: Schneider_Electric-134572

Employment Type: FULL_TIME

Posted: 2026-09-25T19:15:06