Quality & Customer Experience Engineer

Customer Experience Quality Engineer

Location: Mexico City - Rojo Gómez Plant (On-site)
Area: Quality
Reports to: Quality & Customer Satisfaction Manager
What Will You Do? (Activities)

As a Customer Experience Quality Engineer, you will ensure that our products meet quality standards, comply with specifications, and consistently meet customer expectations. You will collaborate closely with manufacturing teams, suppliers, and customer-facing functions to drive effective problem solving and continuous improvement.

• Follow up on internal and customer non-conformities, performing root cause analysis using tools such as 8D, Ishikawa, PFMEA, and AIAG-VDA methodologies.
• Investigate defects to determine their origin (production line, supplier, transportation) and define material disposition.
• Manage Corrective Reports (CR), PDRs, and supplier tickets related to nonconformities.
• Monitor and report scrap indicators, implement containment actions, and support improvement initiatives.
• Coordinate with suppliers for issue analysis, containment, and corrective actions.
• Lead and track the monthly calibration program to ensure compliance and avoid equipment-related nonconformities.
• Participate in improvement projects, gathering line data and supporting real-time scrap monitoring.
• Update and maintain procedures and documentation in QT9.
• Analyze and update quality performance indicators, developing strategies to improve results.
• Participate in internal and external audits, ensuring compliance with ISO standards.
• Support customer satisfaction by managing complaints, leading root cause investigations, and implementing corrective actions.

• Bachelor's degree in Industrial, Mechanical, Electrical Engineering or a related field.

• Experience in quality assurance, manufacturing quality, or customer quality roles.
• Knowledge of ISO standards and NOM requirements.
• Hands-on experience with root cause analysis and quality tools (8D, Ishikawa, Core Tools, AIAG-VDA, PFMEA).
• Experience in internal/external audits and customer complaint management.
• Ability to work with data, charts, KPIs, and statistical process control.
• Intermediate or advanced proficiency in Microsoft Office.

• Strong communication skills.
• Leadership and teamwork abilities.
• Problem-solving and continuous improvement mindset.
• Customer focus and negotiation skills.

• Advanced English level required for technical communication.

• Competitive compensation package.
• Professional growth within a global, industry-leading company.
• Access to internal and external training programs (8D, auditing, safety, leadership, etc.).
• Opportunity to work in an innovative and customer-focused manufacturing environment.
• Career development within Schneider Electric's global network.