Principal, E2E Solution Business Analyst
Principal, E2E Solution Business Analyst
Job Purpose
Services Business at Schneider Electric is a 3 B+ business with strong growth ambitions.
To enable this acceleration, Services Business is performing a Global transformation of its operating model, processes and digital capabilities (Offer, Pricing, Quotation, Service Execution)
In this context, the Principal, E2E Solution Business Analyst plays a key role to ensure the alignment of the Digital Solution which is delivered on the field and what is being built / developed in terms of platforms & interfaces.
As such, it will ensure countries can converge towards the target E2E Solution and that are Services Business is digitally ready for:
Meeting Services growth ambitions
Services offers launch, including hero offers (e.g. EcoCare)
UNIFY deployment (J2R / Journey-to-Readiness)
...
Key Responsibilities
The Principal, E2E Solution Business Analyst is ensuring the convergence of country IT landscape towards target E2E solution, also ensuring the feedback loop from countries towards capabilities / platforms / interfaces, in close relationship with the E2E Solution Design Manager.
Services Transformation Program portfolio is expected to accelerate to more than 50+ active projects per year - typically 10 to 20 per geography - requiring a high level of anticipation, coordination and preparation.
Scope of the Transformation: Offer, Pricing, Quotation, Execution
- a. Support country deployments - E2E Solution expertise role
In close relationship with the Deployment Leader - Digital (also reporting to Services Digital Transformation Program Director), support as-is assessment / gap analysis - between the current country IT/process landscape and the target one, and identify / work on gap resolution actions.
Propose functional / technical alternatives in terms of E2E Solution, to manage country requests yet limit overall solution complexity / enhancements.
Support Digital troubleshooting to identify root cause and support issue resolution pathway (if needed, leverage Digital Capabilities / DTC teams) - b. Be the bridge between country requests and digital build - E2E Solution coordination role
Funnel enhancement requests to Line of Business / Digital capabilities, in collaboration with E2E Solution Design manager
Provide feedback loop to country projects on enhancements delivery (what / when), linked to country requests - c. Contribute to digital build roadmap & governance - E2E Solution Build support role
Participate to E2E Solution Build governance (involving Digital Capabilities, E2E Solution Design, Delivery teams, ...) - under definition.
Participate to E2E Solution roadmap review and follow-up.
Requirements
Qualifications:
- Business or Engineering Degree.
10+ years in Digital delivery and/or Program/Project Management.
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Strong foundations on ERP technologies (SAP & Oracle) and integration frameworks.
Knowledge of CPQ and Service Execution platforms (esp Oracle, Salesforce).
Business Analyst experience preferred.
Proven successful experience and track record in large scale business / digital transformation.
Strong interpersonal skills, with ability to communicate and convince at various levels of the organization, and in a multicultural environment.
Knowledge of Services Business and/or Digital Customer Relationship and/or UNIFY transformations is a strong plus
Skills:
Strategic vision & storytelling,
Take risks and innovate,
Strong analytical and synthesis skills,
Initiative to uncover and solve problems proactively,
Strong stakeholder management,
Focus on customers,
Fluent in English.
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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion