Principal, Customer Experience QA System
Job Description - Principal, Customer Experience QA System
Exp - 13-15 yrs
Bangalore (Hybrid)
Role Summary
The Principal, Customer Experience QA System is responsible for defining and driving the quality system of the Unified Web Front-End.
This role ensures that quality is treated as a core engineering capability, embedded across all applications, enabling a reliable, performant, and scalable customer experience at global scale.
Acting as a senior technical authority, the role establishes platform-wide standards, governance frameworks, and engineering practices, operating through influence across a multi-team, multi-domain environment.
Key Responsibilities
1. QA System Strategy & Engineering
Define and drive the platform-wide QA System
Establish a unified validation model (functional, integration, regression, accessibility, performance)
Own automation strategy and CI/CD integration
Define and monitor platform-level KPIs
Drive shift-left practices including testability and contract testing
2. Release Governance & Quality Authority
Define and enforce Release Readiness Framework
Provide independent quality assessment for each release
Deliver formal quality recommendations based on readiness criteria
Escalate unresolved risks with business impact and mitigation options
Standardize readiness scorecards and governance artifacts
3. Cross-Application Quality Integration
Ensure consistency across independently released applications
Define cross-domain integration testing standards
Identify and mitigate dependency risks
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Drive reuse and standardization of test assets and practices
4. Performance, Reliability & Observability
Define platform performance validation strategy
Establish observability as a release condition
Ensure reliability and scalability beyond functional validation
Collaborate with infrastructure on performance engineering
5. Continuous Quality Improvement
Leverage incidents and observability insights
Lead Root Cause Analysis from quality perspective
Maintain quality backlog
Drive measurable improvements in automation and coverage
6. Executive Communication & Influence
Represent quality posture at governance level
Translate risks into business impact
Publish quality dashboards
Influence stakeholders toward platform stability and consistency
Experience & Skills
Extensive experience in QA in large-scale digital platforms
Experience building QA systems at platform level
Strong expertise in automation, performance and observability
Experience in multi-team environments
Strong influencing skills without authority
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .
* Country-specific programs and initiatives may be available.
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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion