Primary Technical Support Engineer - LV Products - Macquarie Park NSW
2 days ago• West Pennant, Australia
About Us
Schneider's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider we call this Life Is On. Our Mission is to be the trusted partner in Sustainability and Efficiency.
The Opportunity
Are you passionate about improving customer satisfaction and creating market stability? Look no further as we're seeking a dedicated individual to provide technical support for Schneider Electric's Home and Distribution, Low-voltage and Industrial Automation Products as a Primary Technical Support Engineer to in our Customer Experience team.
Based in Macquarie Park, NSW, this role will report to a Team Leader - Advanced Technical Support and support our mission to be a customer first advocate and connect our teams to provide a simplified seamless experience.
Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement. As our Primary Technical Support Specialist, you will play a pivotal role in guiding customers and SE businesses in selecting and implementing our products, all while ensuring customer expectations are met and business goals are achieved.
Key responsibilities of this position will include:
- Majority of tasks will be around pre-sales assistance, with touchpoints on entry to mid-level post-sales support
- Identify and understand customer issue and expectations
- Deliver the primary level of technical support on our range of Electrical Power distribution and automation products in a timely manner
- Engage with various Internal stakeholders (Product marketing, sales, Pre-sales / PAE, customer care team, Advanced technical support) as and when needed
- Timely escalations to L2 Technical support team, including effective case-enrichment practices
- Develop personal technical expertise on SE's product range and contribute towards company knowledge resources (FAQ's / Articles)
- Enhance customer satisfaction and continue to refine customer management skills
- Contribute to lead / new opportunities identification during engagement (discussions) with the customer
- Bolster the company's reputation by providing excellent customer service
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About You
You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium service offering to our customers. You are customer-obsessed in your delivery of extraordinary results and experiences for customers.
The following skills and attributes will be most relevant and support your success in this role:
- Diploma/Degree in Electrical / Electronics / Power / Process Automation / Mechatronic Engineering, or Trade Qualification with relevant experience.
- Fundamental understanding of Electrical Power distribution concepts, applications and related products
- Estimation experience (in electrical distribution products) and / or exposure to entry-level electrical fault finding is preferred
- Good business understanding in customer services, conflict resolution and related processes
- Advanced computer skills, data analysis, and a high-level awareness of local electrical standards
Why Schneider Electric?
We're proud to be Time's #1 Most Sustainable Company in the World. At Schneider Electric, you'll find purpose, flexibility, and a culture that values inclusion, learning, and impact.
What we offer:
- Flexible work arrangements and global family leave
- Competitive salary and share program options
- Career development in a global, future-focused company
- A supportive, inclusive team environment
Our Recruitment Process
- Apply online
- Initial phone conversation
- Virtual and in-person panel interviews
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
If you're driven by purpose, technically skilled, and ready to make an impact - we want to hear from you.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Client-provided location(s): West Pennant, Australia
Job ID: Schneider_Electric-https://careers.se.com/jobs/97730?lang=en-us
Employment Type: FULL_TIME
Posted: 2026-01-09T18:44:42
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion