Primary Technical Support

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

This position will support customer's inquiries related to product pre-sales & post-sales support, customer service inquiries and other requests within the defined Countries. This person will require to coordinate with key internal parties to ensure that customer service request is handled in a timely manner by providing product information, needs and technical support effectively.

What will you do?

Technical Support

• Provide and document Primary level technical support for Customers
• Provide solutions about Schneider Electric products
• Promote Schneider's existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor's product.
• Participate in various Technical & Customer Service & Sales Training Courses as required
• Ecalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
• To perform Technical Assistance with all internal and external customers for all of Schneider's products.
• Conduct initial troubleshooting and support of Products
• Dispatching a Service Representatives or Service Partner for on-site services.

• Identify customer issue
• Understand/manage customer needs and expectations
• Provide timely information to customer and proactive case management until closure.
• Escalate at appropriate times and provide end to end solutions.

• Must be fluent in Bahasa Malaysia and English.
• Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience.
• Must possess excellent skills in listening, expression and interrelationships
• Must be keen to details and be technically smart.
• Must be capable in working independently and utilize sound judgement.
• Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service
• Demonstrate ability to understand and explain technical information.
• Ability to solve customer problems via telephone, chat, web and email.

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• ...and more!