Premium and Technical Services Support

This position will support customer's inquiries related to product pre-sales & post-sales support, customer service inquiries and other requests within the defined Countries. This person will require to coordinate with key internal parties to ensure that customer service request is handled in a timely manner by providing product information, needs and technical support effectively.

ESSENTIAL FUNCTIONS:

• Provide and document Primary level technical support for Customers.
• Document all incoming calls using CRM tool.
• Promote Schneider's existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor's product.
• Participate in various Technical & Customer Service & Sales Training Courses as required
• Support the sales teams with generating and assembling larger, more complex Quotations and order follow up.
• Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
• To perform Technical Assistance with all internal and external customers for all of Schneider's products.
• Conduct initial troubleshooting and support of Products by Schneider
• Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

EDUCATION & EXPERIENCE REQUIRED

• Must be fluent in Bahasa Malaysia and English.
• Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience.
• Must possess excellent skills in listening, expression and interrelationships
• Must be keen to details and be technically smart.
• Must be capable in working independently and utilize sound judgement.
• Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service
• Demonstrate ability to understand and explain technical information.
• Ability to solve customer problems via telephone, chat, web and email.
• Willing to work in Malaysia Hub

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Kuala Lumpur, Malaysia

Job ID: Schneider_Electric-https://careers.se.com/jobs/112403?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-03-26T19:07:57