Operational Excellence Leader

For this U.S. based position, the expected compensation range is $168,800 - $253,200 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

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About the Role:

The Quality Excellence Leader for the C&SP segment drives end‑to‑end quality performance across countries, factories, and functions. In this role, you will lead the Warm‑to‑Cold Loop quality framework, ensure disciplined execution of root‑cause analysis, accelerate issue resolution, and build a unified approach to quality that eliminates recurring issues and improves customer experience. You will partner closely with LoBs, plants, CS&Q, Field Services, and regional teams to strengthen quality maturity across the entire value chain.

What You Will Do

• Lead the Cold Loop committee to capture, prioritize, analyze, and close recurring quality issues across all C&SP countries and factories
• Ensure issues are routed to the right process owners and followed through to closure with clear accountability
• Manage the seamless transition of Warm Loop escalations into the Cold Loop, monitoring recurrence rates and driving global corrective actions
• Serve as the RCA/8D expert for the segment-training, coaching, and certifying teams on structured problem‑solving standards
• Review RCA quality, enforce guidelines, and accelerate cycle time through governance and continuous coaching
• Build and maintain RCA Quality Scoreboards measuring speed, effectiveness, and recurrence elimination
• Define and deploy C&SP‑specific quality standards for testing, inspection, documentation, delivery, and assembly
• Lead the C&SP Quality Community through monthly calls, dashboards, best practices, and playbook rollouts
• Conduct periodic reviews with country CS&Q leaders and plant quality teams to evaluate progress
• Drive predictive prevention using data analytics to detect early‑warning signals and propose preventive actions
• Create dashboards that track issue recurrence, failure trends, plant and country performance, and RCA robustness
• Champion a strong quality culture, ensuring countries adopt new standards, own their action plans, and meet global expectations
• Build competency development paths for RCA leaders, quality analysts, and Cold Loop stakeholders
• Launch initiatives that leverage AI to improve RCA quality and reduce cycle time

• Deep knowledge of RCA, 8D, structured problem‑solving methods, and quality systems
• Experience in manufacturing or field quality within complex technical environments
• Strong analytical skills and comfort with dashboards and quality data models
• Ability to influence without authority across countries, plants, and functional silos
• Excellent communication skills with the ability to simplify complex technical issues

• Opportunity to shape customer experience strategy across multiple countries and business lines
• Lead high-impact initiatives that directly influence business success
• Collaborate with diverse teams and stakeholders at all organizational levels
• Drive meaningful change that enhances customer satisfaction and loyalty
• Build expertise in cutting-edge customer experience methodologies and best practices