Logistics Continuous improvement & Operations Coordinator

Front Office Logistics & Operations Coordinator

We are looking for a proactive and customer-focused Front Office Logistics & Operations Coordinator to strengthen operational efficiency and enhance customer experience across the Nordic & Baltic zone. The Front Office Logistics & Operations Coordinator enhances operational efficiency and customer experience across the Nordic & Baltic region by representing Front Office interests in all Global Supply Chain (GSC)-related topics impacting customer journey.

The role provides a holistic view of order-to-delivery performance, coordinating issue resolution across logistics, ordering processes, stock availability, and master data quality.

Acting as a logistics ambassador to customer-facing teams, the coordinator promotes proactive communication, effective escalation management, and continuous improvement in delivery execution and ordering experience, aligned with CDX and CX frameworks.

Key Responsibilities

Logistics Coordination & Front Office Support

• Serve as the primary logistics contact for Front Office teams (Sales, Customer Support, Projects/Services, Supply Chain)
• Ensure end-to-end coordination of delivery and order-related issues
• Act as Front Office advocate to GSC, translating, prioritizing, and following up on customer-relevant topics
• Proactively communicate on deliveries, delays, shortages, and lead-time changes
• Identify and resolve delivery execution issues (e.g., address errors, multiple confirmations, last-mile failures, master data and transport issues)
• Support stock decisions and optimization with a customer-centric approach
• Contribute to forecasting, volume planning, and sales follow-up actions
• Guide teams and customers toward efficient ordering practices (EDI, MySchneider, automated entry)

Customer Experience & Issue Resolution

• Drive continuous improvement across Front Office teams
• Lead root-cause analysis of delivery issues and implement corrective actions
• Coordinate action plans to improve delivery performance and customer satisfaction
• Identify and resolve CX gaps at the GSC interface (e.g., multiple confirmations, incorrect lead times, data inconsistencies)
• Proactively improve customer ordering journeys by identifying inefficiencies and proposing solutions
• Ensure clear, proactive communication on supply constraints and customer impact

Digital, Data & Process Improvement

• Collaborate with Data & Digital teams to ensure high-quality logistics data and actionable insights
• Provide reporting and analysis to support decision-making
• Identify, escalate, and help resolve data quality issues impacting customer experience
• Promote adoption of digital ordering tools and automation (e.g., EDI, MySchneider)
• Support stock coordination during supply constraints and critical situations
• Focus on identifying and resolving Front Office-GSC interface issues impacting CX, complementing CDX's operational scope

Qualifications

• Experience in logistics, supply chain, order management, or customer operations
• Strong communication skills, with the ability to simplify complex topics for customer-facing teams
• Analytical mindset with the ability to translate data into actionable insights
• Confident working across multiple stakeholders and functions
• Familiarity with ERP, order management systems, or data tools is an advantage
• Proactive, structured, and comfortable handling escalations in a dynamic environment
• Fluent English is required, Nordic language is a plus

Why Join Us?

• Be part of a dynamic and supportive team
• Work in a role that directly impacts customer satisfaction and business growth
• Opportunities for professional development and career progression
• Competitive compensation and benefits

Did we get you inspired?

Join Schneider Electric and unlock your full potential! Apply now and embark on an exciting career journey with us. For further questions, please reach out to Mika Murtoniemi, CS&Q Director at mika.murtoniemi@se.com

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40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

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Client-provided location(s): Silkeborg, Denmark

Job ID: Schneider_Electric-122185

Employment Type: FULL_TIME

Posted: 2026-06-05T18:53:22