Lead, System Analyst

Lead, Systems Analyst

Enable Deployment of Global Tools and analysis of new business process initiatives for Front office Customer Support, Services and Customer experience in International Operations

Demand Intake & Requirements Management:

Capturing and shaping business needs from International Operations Zones

• Liaise with Zone BRMs for new Front Office requirements
  Act as the primary interface with Business Relationship Managers (BRMs) and Global domains to capture new needs coming from the Customer Care and Services business teams in the zones
• Track progress of zone-specific initiatives
  Ensure visibility and follow-up on demand pipeline-monitor status, prioritization, and closure of requests

Stakeholder Connectivity & Governance:

A cting as the bridge across global and regional teams

• Coordinate zone/country-specific needs with Global Domain and Capability leaders
  Translate local requirements into capability discussions with global owners to ensure alignment and prioritization
• Connect Zones with Domain and Digital Leaders

Facilitate collaboration between business zones and Global Directors and VPs to accelerate decision-making
Business Process Alignment:

E nsuring business processes align with the Globally aligned future state

• Analyze business process impact in the context of Unify
  Evaluate how existing workflows and tools will need to evolve for Unify readiness (process harmonization, simplification)
• Enable zones to analyze Front Office impacts for Unify
  Help regions independently assess their gaps and readiness for Unify transformation.

Adoption & Value Realization:

Ensuring deployed tools are actually used and generate business impact

• Enable improved adoption of deployed tools
  Support in change management, training, and engagement so that business teams actively use the tools post-deployment.
• Track adoption for best-of-breed applications
  Monitor usage metrics (e.g., active users, transactions) for key global tools to ensure they deliver expected value.
• Enable countries and zones to improve global KPIs
  Support regions in aligning with global performance indicators and improving measurable outcomes.

Technical Debt & Landscape Optimization

• Assist in reducing capability-specific Technical Debt across zones
  Identify Shadow IT or legacy tools and support migration toward standardized global solutions.
• Assist Zones on Technical Debt initiatives for the Front office landscape
  Partner with zones to execute clean-up initiatives (e.g., decommissioning, consolidation, modernization)

What's in it for me?

• Opportunity to mentor others and grow your leadership capabilities
• Meaningful work where your contributions directly shape technology solutions
• Supportive team environment that values expertise and invests in your development
• Flexible work options designed to help you thrive professionally and personally

Bring your analytical expertise to a team that's ready to welcome you - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Gurgaon, India, Bangalore, India

Job ID: Schneider_Electric-138281

Employment Type: FULL_TIME

Posted: 2026-10-26T22:46:12