Lead, Service Delivery Manager

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values - IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) - are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world ?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

Schneider Electric industries SAS has outsourced its IT delivery in a multi supplier model. Upon conclusion of the Transitioning and Transforming the IT delivery from incumbent internally managed operations and from Incumbent supplier/s. Schneider Electric is looking to manage the supplier ecosystem. Schneider Electric is looking for strong individuals who will manage the service delivery with the suppliers

What will you do?

Contract compliance

The Contract Compliance and Deliverables will analyze, review, record and report on Service Provider/s compliance with contractual commitments under the Contracts

• Ensure supplier/s deliverables are in line with and compliant with the contract commitments and milestones
• Administer a structured, formal workflow process to record and track requests for Contract Compliance, using the workflow process approved during the Implementation
• Monitor receipt, review and Schneider Acceptance of Contract Deliverables
• Evaluate Deliverables and assess quality and completeness of Service Provider Deliverables and Accept (or reject) in accordance with applicable Contract Acceptance procedures
• Contract change requests- Create a tracker for any contract change requests and organize appropriate forums to address them

Work Request & Authorization

Work Request & Authorization provides oversight over non-standard requests for service to enforce compliance with the services portfolio and architecture standards, to manage cost, and to ensure effort is focused on prioritized business needs

• Administer a formal workflow process
• Receive Request and Review through Service Catalog or Service Desk
• Check Request against Contract
• Review with Schneider stakeholders & Approve
• Store all relevant information in Governance Library

Service Level Compliance

The Service Level Compliance will include the analysis, review, recording and reporting on Service Provider/s performance specifically with respect to the contracted services will report on all contractual Service Level commitments and milestones, month-on-month comparisons, and trends through a service level tracker

• Administer a formal workflow management process show monthly attainment levels, month to month comparisons and trends for all Service Levels in the Contracts, using the workflow process approved during the Implementation
• Work with Service Providers amd MSI to gather information about and resolve inaccuracies, questions and issues in Service Provider monthly performance reports
• Provide aggregated performance results for each Service Provider
• Escalate issues to Schneider for attention, discussion with Service Providers and Schneider for resolution
• Resolve any Service Level/milestone issues
• Support Schneider's MSI negotiation of any changes to Service Levels

What qualifications will make you successful for this role?

• +5 years in a Service Manager / Service Level Operations or similar role
• Experience in managing providers, monitoring service performance and KPIs
• Good inter-personal and people management skills
• Project management - manage projects associated with the supplier for their perimeter
• Proven experience with large outsourcing deals in a multi country, multi cultural context
• Experience and good knowledge of industry recognized best practice and methodologies applied in an outsourcing environment.
• Customer service oriented, leadership skills and ability to address local requirements while conforming to overall corporate standards
• Self-starter, motivated, excellent communication skills and ability to work under minimum supervision
• Technical IT skillsets related to Applications management, Infrastructure management is an advantage

What will you get?

We adapt to you:

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!

From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

You will have life insurance for your protection.

We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

#LI-AF1

DIGINFR24

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Madrid, Spain

Job ID: Schneider_Electric-https://careers.se.com/jobs/108652?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-02-27T18:50:47