Lead Field Service Representative - Power/Electrical

Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This role ensures that within an organizational department, it has the correct level of Technical Service experience to ensure all customers are supported. The purpose of this role is to ensure that the organizational department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity. While this role does not have direct management responsibility of others, this person will provide assistance to the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other field associates in the district as well as taking some leadership responsibility in customer interactions, as directed by the Services Manager.

Responsibilities

• This role will mentor other field service reps where necessary to give advice and support of a technical nature when required.
• This role will report to the Field Service Manager of the organizational department and advise on any Technical Service or Support Matter.
• This role will manage a number of Customer Key Accounts.
• This role will carry out service or support work in line with standard procedures or practices and will regularly work outside these boundaries as required.
• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.
• Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems.
• Produce leads for Service Support.
• Troubleshoot, investigate, and resolve technical problems that arise during start-up.
• Train customers on the features of the equipment they have purchased

• Leadership skills necessary to mentor and support team members in the field; helpful, coaching attitude
• Customer engagement skills required to support the Services Manager in key interactions with customers
• High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
• Must operate within division policy guidelines using independent judgment in achieving assigned objectives
• Must comply with all safety policies, practices and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
• Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Handle multiple tasks simultaneously
• Must be able to stand, walk, and sit for extended periods of time
• Must be able to lift and carry heavy objects up to 50 pounds
• Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).
• Verifiable hands-on technical work experience required
• Certification needed according to Business and Country where he is operating.
• Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).
• Clear verbal and written communication skills.
• Possess a valid driver's license.

• Minimum two-year degree or technical certification in an electrical related program preferred
• 7+ yrs. work experience as a shop and / or field electrical technician.
• Prefer 1 year of exhibited leadership skills among peer group and Role Model behavior in most of the SCOPE values.
• Exhibit knowledge of advanced Electrical Industry manufacturing standards. Specific standards include sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear. With specific knowledge of the following:
• ANSI IEEE device function numbers; ampacities of electrical conductors in switchgear applications; electrical air and surface clearance requirements.
• Demonstrate knowledge in the design and manufacture of bus and structural modification projects.
• Skilled in the art of writing accurate and complete test reports, project summaries and has the ability to explain most of the anomalies found on a given project.
• Demonstrate knowledge of basic electrical theory and control circuits i.e.: Ohm's Law; Basic AC and DC theory; contactor and circuit breaker schematics.
• Demonstrate knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing. i.e.: testing of over-current and motor protection relays with current injection; acceptance testing of dielectric apparatus using over voltage testing; primary current injection of circuit breakers; mechanical and electrical functional testing of circuit breakers; HV substation, generation testing.