Junior Technical Customer Care Agent

Overall Goal:

To enhance customer satisfaction by providing high-quality professional services to Schneider Electric customers. Resolving technical issues and customer problems regarding the Company's products

Tasks and Responsibilities:

• The main task of this position is to resolve technical issues at the engineering level, building a positive experience of interaction with Schneider Electric;

• Resolving technical issues and timely escalation of complex issues through appropriate interaction within Schneider Electric;

• Monitoring customer requests;

• Providing after-sales support to Schneider Electric customers and partners;

• Responsibility for receiving incoming phone calls, messages, chat and prioritizing customer support needs;

• Escalating customer issues to Service;

Requirements:

• Higher education (from bachelor's degree): electrical engineering and/or power engineering (or equivalent);

• will be an advantage - Knowledge of Schneider Electric products (transformers, switchgear, medium voltage products, controllers, relay protection, etc.);

• Ability to propose the right product and additional options taking into account the client's tasks, scope of application and environmental features;

• Knowledge of industry standards in the field of product use;

• Ability to identify quality issues by involving quality control teams, relevant experts;

• Ability to learn, analytical thinking, a systematic approach to solving complex technical issues;

• Excellent problem-solving and technical information skills;

• Good communication skills (including English - B1 level).

• Attention to detail and stress resistance;

• Willingness to constantly learn and improve one's knowledge;

What we offering:

• Official salary, official employment.

• Annual bonus.

• Probationary period of 3 months.

• Partial compensation for lunches - UAH 5,000.00 per month, before tax;

• Work schedule - 40 hours per week from Monday to Friday.

• Possibility of a hybrid work format (3 days in the office, 2 - remotely).

• Possibility of partial compensation for training and/or sports programs.

• Corporate laptop.

• Free sessions with a psychologist for employees and family members.

• Corporate events.

• Discounts on company products

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.