IT Team Lead (Business Partnering, Operations, Service Delivery & Infrastructure)

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: IT Team Lead (Business Partnering, Operations, Service Delivery & Infrastructure)

Strategic Alignment & Planning

• Partner with business leaders to understand strategic goals and translate them into IT roadmaps.
• Identify opportunities where technology can create value, improve processes, or enhance customer experience.
• Participate in annual planning cycles to shape IT strategic priorities.
• Ensure that business strategy and Digital strategy remain in sync.

Demand Management

• Act as the first point of contact for business IT needs.
• Evaluate, prioritize, and validate business requirements before passing them to IT delivery teams.
• Maintain a demand pipeline and ensure clarity on scope, benefits, and urgency of requests.
• Ensure smooth progression of business initiatives throughout their lifecycle.

Stakeholder Engagement

• Build strong relationships with business leaders, managers, and key users.
• Communicate IT services, constraints, and timelines clearly.
• Act as a trusted advisor to the business on IT matters.
• Gather feedback and drive continuous improvement in service delivery.

Portfolio & Project Oversight

• Oversee the business portfolio of IT projects, enhancements, and service improvements.
• Monitor project progress, risks, and changes from a business perspective.
• Ensure expected benefits are delivered and properly measured.
• Facilitate stakeholder communication during project execution.

Service Delivery & Escalation Management

• Ensure operational IT services meet agreed service levels for the assigned business area.
• Support incident escalation and problem resolution when business-critical issues occur.
• Monitor service performance metrics and work with IT operations to address service gaps.

IT Governance & Compliance

• Ensure business adherence to IT policies, cybersecurity guidelines, and compliance frameworks.
• Participate in change advisory boards (CAB) or governance meetings.
• Support risk assessments and promote secure system usage within business units.

Team Leadership & People Management

• Lead, coach, and mentor IT team members
• Conduct performance reviews and provide feedback
• Foster collaboration, accountability, and a positive team culture

Digital Transformation & Innovation

• Advocate for digital technologies that can provide competitive advantage.
• Drive adoption of Microsoft 365 tools, automation solutions, data analytics, or other enterprise platforms.
• Identify emerging technologies relevant to the business.
• Support change management and technology adoption activities.

Requirements & Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Minimum 3-5 years' experience in each of the following areas::
  • Experience in IT Infrastructure operations, networking and server administration
  • Knowledge of ITIL framework
  • Project management skills and experience leading IT projects
  • Data visualisation knowledge in Tableau and SQL is preferred but not a must
  • Understanding of Cloud technologies like AWS and Microsoft Azure is a plus

• Strong teamwork interpersonal and communication skills with regional and global team
• Good analytical skills, Strong technical and troubleshooting skills
• Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution
• Fluent in Business English
• Innovation mindset
• Maintain a positive, proactive attitude

Required Skills of an Effective Team Lead

• Strong business acumen and understanding of operational processes
• Excellent stakeholder management and communication
• Ability to translate business needs into technical requirements
• Project management knowledge (e.g., Agile, PMO processes)
• Understanding of enterprise architecture and IT governance
• Negotiation, problem-solving, and facilitation skills
• Change management and influencing capabilities

What's in it for me?

• Direct impact on organizational success through high-visibility technical support
• Collaborative team culture that values your expertise and innovative thinking
• Growth opportunities through exposure to cutting-edge technologies and complex challenges
• Autonomy to set priorities and contribute to transformative service improvements

Bring your technical talent to a team that's ready to support your success - apply today!

No relocation assistance will be provided for this role. This opportunity is open to candidates based in the advertised location only.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Kuala Lumpur, Malaysia

Job ID: Schneider_Electric-127834

Employment Type: FULL_TIME

Posted: 2026-07-23T19:02:19