Installed Base Service Engineer

Schneider Electric is a global specialist in energy management and automation. We provide integrated efficiency solutions, combining energy, automation, and software. Our comprehensive range of products, solutions, and services helps customers manage their energy and processes in a safe, reliable, efficient, and sustainable manner.

We are seeking a highly skilled and dedicated Service Engineer to join our team. The successful candidate will be responsible for the installation, commissioning, preventive maintenance, troubleshooting of Schneider products. This role is critical in ensuring the continuous and reliable operation of power protection solutions for our diverse customer base in critical environments such as data centers, industrial facilities, and commercial buildings.

• Installation & Commissioning:
• Execute thorough commissioning processes, including power-on sequence, functional testing, and system calibration, ensuring adherence to manufacturer specifications and safety standards.
• Preventive & Corrective Maintenance:
• Conduct routine preventive maintenance checks, inspections, and adjustments on units to ensure optimal performance and extend equipment lifespan.
• Diagnose and troubleshoot complex technical issues, alarm conditions, and faults in hardware and software.
• Perform timely and effective corrective repairs, including component replacement, firmware updates, and system re-configuration.
• Respond to emergency service calls and breakdowns with urgency to minimize customer downtime.
• Technical Support & Documentation:
• Provide expert technical guidance and support to customers, explaining complex technical issues clearly and concisely.
• Generate accurate and detailed service reports, including root cause analysis (RCA), corrective actions, and recommendations for future improvements.
• Maintain service records, equipment history, and spare parts inventory.
• Customer Relationship Management:
• Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor.
• Ensure high levels of customer satisfaction through professional conduct, effective communication, and timely resolution of issues.
• Identify potential opportunities for service contract renewals, upgrades, or additional solutions.
• Safety & Compliance:
• Adhere strictly to all Schneider Electric and customer safety policies and procedures.

• Diploma in Electrical/Electronic/Mechanical Engineering.
• Excellent troubleshooting and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Experience in maintenance, repair, installation, and commissioning

• Technical support and customer training
• Safety compliance and accurate record keeping
• Industry awareness and adaptability to new technologies