Graduate Associate - Customer Satisfaction & Quality and Customer Care Centre

We are looking for a CSQ & CCC Graduate Associate to support CCC and CSQ operational activities while building a strong foundation in customer experience, quality management, NCR management, and continuous improvement. This role is intended for early-career talent with strong potential, learning agility, and the right attitude to grow into future critical roles.

What will you do?

In this 12-month development role, you will:

• Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes
• Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders
• Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement
• Ensure process discipline, documentation accuracy, and adherence to quality standards
• Contribute to continuous improvement initiatives, including data analysis, root cause analysis, and corrective actions
• Learn and apply quality frameworks, systems, and tools used within Schneider Electric

What skills and capabilities will make you successful?

• Strong process discipline and attention to detail
• Ability to work effectively across functions and teams
• Confidence to engage with stakeholders in Sales, CCC, and Finance
• An analytical mindset with a passion for improvement
• High learning agility and interest in quality management and continuous improvement
• Adaptability, mobility, and a mindset open to being developed and moulded for future roles

What's in it for you?

• A 12-month contract-based development opportunity in a global, purpose-driven organisation
• Exposure to critical CSQ and CCC processes with real business impact
• Coaching, mentorship, and hands-on learning in quality systems and continuous improvement

Who will you report to?

• Director - CCC & CSQ

What qualifications will make you successful for this role?

• Recently completed or final-year Diploma or Degree
• Technical qualifications are welcome, including (but not limited to):
  • Engineering (Industrial, Electrical, Mechanical, Mechatronics)
  • Quality, Operations, or Manufacturing-related fields
  • Supply Chain, Logistics, or Business with a technical focus
• No prior work experience required

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Johannesburg, South Africa

Job ID: Schneider_Electric-https://careers.se.com/jobs/115667?lang=en-us

Employment Type: OTHER

Posted: 2026-05-04T19:02:13