German Order Management Intern

About the company

Work and grow your career at Schneider Electric!

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability - we call this Life Is On. Grow and expand your career at Schneider Electric! Our goal is to provide digital energy and automation solutions for energy efficiency and sustainability. We combine the world's leading energy technologies, real-time automation, software and services into integrated solutions available in homes, buildings, data centers, infrastructures and industries.

We are committed to our core values: #innovation #equality #sustainability. For more information about us, click on https://www.se.com/ww/en/purpose/

Join us, be part of creating a sustainable future with Schneider Electric's energy and digital solutions! We are currently recruiting for a Field Services Order Management - Entry level colleague in our newly created Service Hub to lead and support our teams in different countries.

What you will do:

The key responsibilities of the Field Service Order Management Intern are to ensure Service Orders & Contracts are well created and booked according to Customer's Purchase Orders. Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.

• Installed Products are eligible and correct for services
• Bill to Accounts and Installed at accounts are correct and active with payment condition
• PO validation process is followed (Matching pricing with price list or service quote, PO booking checklist is completed, credit and risk review)

• Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
• Ensure all contract information are transferred
• Set appropriate billing plan in the system to ensure proper invoice generation
• In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts
• Issue a credit request if needed

• Apply Service Entitlements and Project management Plans to the proper Service Contracts
• Create Service Work Orders associated to service orders with good understanding of scope of work
• Ensure that estimates are entered in ERP, and labor estimate time in the Work Orders
• Provide booking confirmation to the customer or SE project managers
• For flow business:
  • Manage orders and coordinate with planner, spare parts and logistics teams, suppliers, sales and customers in order to ensure service is performed on time and no products are damaged
  • Notify appropriate parties (customers / SE stakeholders) of product shipping ,site intervention dates and any risks
• Assist project execution team on contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting
• Use digital tool (e-MRO) to check availability and lead time of spare parts and Issue Purchased Order external vendors/suppliers.
• Cancel New/Unscheduled Work orders in system if service orders or contracts are cancelled
• Manage invoicing and payment in close collaboration with Project Managers, Logistics and Corporate Functions
• Monitor Gross Margin slippage for flow business and react if required.

• Ongoing studies in a university in Hungary; Some experience in administrative, support role
• Meticulous Details to ensure accuracy
• Ability to communicate effectively with various internal departments and external customers
• Advanced English and German active knowledge is essential (both spoken and written).
• You have confident digital skills, good knowledge and experience with MS Office, MS Teams with a special focus on Excel (knowledge of basic formulas, able to work with data)
• Skills that will make you successful in your new position: Attention to details, logical and analytical mindset

• Flexible and hybrid working schedule: minimum 20-30 hours/week, but preferably more with a possibility of home office
• Fixed-term commitment for a year
• You can start as soon as possible: we are looking forward for you to join our team!
• Gross salary: 2100 HUF/hour
• We provide a laptop for your work
• Engagement groups within the company - participate and/or organize activities/events for your colleagues - either a tree planting, a power plant visit, or a bake sale to support a charity... the sky is the limit!
• Working at one of the most sustainable corporations in the world
• International, diverse environment and a company culture that encourages raising questions and ideas - to make an impact
• Real future career building opportunities locally & globally