General IT Support Intern (MTY, N.L)

What will you do?

• Daily Operational support, Case and Data management, Internal User support, SLA & Quality compliance, Documentation & knowledge base maintenance

What skills and capabilities will make you successful?

• Knowledge of CRM's, Familiarity with Internal support platforms (ServiceNow), Understanding of internal processes, clear communication in English language, Analytical thinking to diagnose complex permission and workflow issues, Organization and time‑management to meet SLAs

What's in it for you?

• Career Growth: Clear path toward Team Lead, Application Specialist, or Delegated Admin roles, opportunity to obtain Salesforce certifications
• Continuous Learning: Access to My Learning Link (MLL) and all mandatory Internal trainings. Exposure to global teams across Services, L3, and technical support.
• Meaningful Impact: High visibility: supporting multiple key organizational areas directly, Participation in global initiatives and process automation projects.

Who will you report to?

• This role reports directly to the Support Manager Severo Carranza Rodríguez.

What qualifications will make you successful for this role?

• Intermediate-advanced English (necessary for global coordination), currently studying Engineering, Systems, IT, or a related field (preferred), Experience creating or maintaining documentation (KBA's)

Hybrid scheme

Location: MTY HUB, PUNTO VALLE

Intermediate/advanced English (MUST)

MORNING AVAILABILITIES

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Monterrey, Mexico

Job ID: Schneider_Electric-https://careers.se.com/jobs/110699?lang=en-us

Employment Type: INTERN

Posted: 2026-03-11T18:52:37