Field Service Manager

For this U.S. based position, the expected compensation range is $112,000 - $168,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

Schneider Electric is looking for a Field Service Manager inthe Lyndhurst, NJ area

Job Summary

A Field Service Manager (FSM) oversees and coordinates the daily operations of a field service team responsible for maintenance, troubleshooting, and repair activities at assigned customer sites. This role ensures timely, high ‑ quality service delivery, strong customer satisfaction, and full compliance with all safety, quality, and commissioning standards.

The FSM partners closely with Service Central to manage technician scheduling, ensure proper training, and serve as an escalation point for complex technical or customer issues. In addition to operational oversight, the FSM is responsible for building, maintaining, and growing strong client relationships across captured accounts. They act as the primary point of contact for assigned customers-ensuring needs are understood, expectations are met, and long ‑ term business value is delivered.

Key responsibilities include managing client communication, coordinating cross ‑ functional support, identifying growth opportunities, and ensuring successful execution of services and solutions.

FSMs are expected to bring an advanced understanding of the HVAC industry, including safety protocols, commissioning practices, and industry best practices. They must demonstrate excellent customer service, communication, and leadership skills.

As a people leader, the FSM will interview, hire, train, mentor, evaluate, and-when necessary-take corrective action or recommend termination for operations personnel. They are accountable for enforcing and administering company policies regarding safety, utilization, tools, training, and development, ensuring all field staff adhere to organizational expectations.

This position is responsible for managing operations personnel in accordance with HR policies and procedures and typically reports to an Operations Manager.

Responsibilities Include:

Safety

• Complete and submit all required site and personnel safety audits for direct reports and customer sites that the team is working on (Min 12/year).
• Coordinate with the Branch Safety Manager to ensure that all employees attend yearly required safety training.
• Ensure that all direct reports are Local Law 196 compliant.
• Work with Branch Safety Manager to ensure direct reports are equipped with tools and PPE needed for their responsibilities.

• Participate in all UR-related recruiting activities and work with the service management team to identify and interview qualified candidates.
• Track and fill all open requisitions, and quickly open any additional requisitions as needed due to growth or attrition.

• Establish yearly performance goals for direct reports and collaborate to define short- & long-term development goals.
• Coach and mentor direct reports by building trust, fostering growth, and sharing best practices.
• Conduct field audits, ride ‑ alongs, and quality assurance checks on assigned accounts.
• Assign mentors to all employees with less than two years of experience.
• Perform annual and midyear performance reviews .
• Establish training plans for each direct report and ensure training remains up to date.
• Conduct one-on-one meetings (at least monthly).
• Hold team huddles every other week.
• Schedule quarterly team building events.
• Participate in the OneVoice deep dive action planning committee.
• Collaborate with service leadership team to improve team collaboration, effectiveness, and employee satisfaction.

• Ensuring timely, on ‑ budget, and high ‑ quality service delivery that aligns with client objectives.
• Act as the lead point of contact for all service-operation matters.
• Identify risks early and develop mitigation strategies.
• Monitor account activities to ensure services remain within scope and budget.
• Track and analyze service performance data to identify opportunities for growth and improvement.
• Prepare and deliver account status reports to clients and leadership.
• Ensure compliance with safety protocols, regulatory requirements, and company policies.
• Partner with sales, service central, administration, and project teams to align service delivery with customer needs.

• Monitor field team performance and provide real-time coaching, mentoring, and feedback.
• Oversee and coordinate field technicians' daily activities.
• Coordinate internal resources and third parties/vendors for successful service execution.
• Resolve conflicts within the team or among stakeholders to maintain a productive work environment.

• Handle client inquiries, requests, and escalated concerns professionally and promptly.
• Order materials and coordinate with inventory/warehouse teams to ensure availability of parts and tools.
• Communicate regularly with customers regarding on-going services, contract status, warranties, and service plans.
• Conduct regular customer meetings to review performance, address concerns, and identify new opportunities.
• Provide customer feedback to leadership so that negative feedback is addressed and positive feedback is recognized within the department.

• Experience managing projects or service accounts.
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Strong prioritization and time ‑ management skills
• Solid working knowledge of building systems
• Strong analytical and problem ‑ solving capabilities
• Strategic and critical thinking skills
• Exceptional communication skills - verbal and written
• People/team leadership experience (~2-4 years)
• Experience with customer interactions, including consultative problem solving, solution development, and conflict resolution
• Significant buildings industry experience (~7 years)
• Experience including ~3 years in a front-line field technical role