Field Service Engineering - Entry Professional
1)Technical Skills:
Product range - 3 Ph. UPS systems, STS , ATS , Rack mounted PDU , Netbotz etc.
1)Safety - Be a promotor of safety and deploy safety guidelines on site during work. Use PPE and safety policies . Zero Incident & Zero Accident as a key achievement.
1)Operational Efficiency- Achieve less resolution time of breakdown calls, Attend and resolve Breakdown calls as per agreed SLA of AMC /Warranty customers . Execute Service Project - Do site survey and submit SOW. Execute the Installation and commissioning of UPS. Service projects include Modernization of UPS , Lifecycle part replacement like capacitors, Batteries, Installation of LIB racks.
2) BFS KPI - Use BFS tool in salesforce for daily time sheet entry linked to BFS KPI - Adherence, utilization, clocking and productivity.
3 ) NSS - Achieve customer satisfaction and achieve NSS country target. Be promotor of Schneider services.
4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints. closely work with service salesperson for offer submission and successful lead conversion to order winning.
5) Be a digital ambassador when visit to site or during work. Utilize BFS platform for digitized task , operate and use necessary software on site to complete task.
2) Software Proficiency:
• MIS preparation and reporting monthly dashboard. MS Power point preparation for technical part.
- UPS tuner software proficiency and analysis of event downloaded from UPS.
- UPS Communication , Digital connect through dedicated app for data center applications.
3) Service business generation :-
- Candidate must have knowledge of capturing leads from customer sites.
Capability of technical discussion of customer requirement and conversion of raw leads into order.
4) Communication Skills:
• Ability to lead and deliver critical tasks on-site.
• Served as the SPOC for all Service activities at the customer end, effectively managing all customer meetings and conversations.
• Strong presentation skills for delivering training sessions and technical addresses during meetings.
• Active listener with strong verbal and non-verbal communication skills.
Bachelor's degree in an Electrical /Electronic Engineering discipline.
Experience :- 3-5 years in same field.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
Want more jobs like this?
Get jobs in Mumbai, India delivered to your inbox every week.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion