Expert Technical Support Specialist

About the Role

This Expert Technical Support Specialist position focuses on EcoStruxure Power Operation (EPO) and associated SCADA systems. It is not a call center role: this is a collaborative and strategic position where you will address complex technical challenges to ensure system reliability and customer success.

The role involves close collaboration with global teams (Quality, R&D, Marketing) and acting as a trusted advisor for customers and partners. Your expertise will be essential to resolve advanced issues, improve processes, and contribute to product evolution.
What You Will Do

• Analyze and resolve complex technical issues related to EPO and SCADA systems, including software, hardware, networking, and databases.
• Manage escalations in our CRM (bFO) with clear communication and timely resolution.
• Collaborate with R&D and Level 4 teams on critical cases, providing detailed analysis and issue replication.
• Conduct remote troubleshooting sessions and system health checks.
• Create and maintain FAQs, technical documentation, and community content to support customer self-service.
• Design and deliver technical training for global support teams.
• Contribute to development projects by bringing user insights, use cases, and test scenarios.

What We Are Looking For

Essential

• Proven experience in troubleshooting across software, hardware, networking, and SCADA systems.
• Hands-on experience with Windows Server, Active Directory, IIS, and communication protocols (Modbus, OPC, IEC 61850, BACnet).
• Knowledge of EcoStruxure Power Operation or similar SCADA platforms.
• Strong communication skills and a customer-focused mindset.
• Ability to work independently and collaboratively in a global environment.
• Occasional travel for customer visits or training.

Preferred

• Experience with on-site commissioning of SCADA or power systems.
• Familiarity with scripting/programming (C++, Python, SQL).
• Understanding of cloud architectures.
• English required

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don't meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we're looking for.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Montreal, Canada, Sydney, Canada

Job ID: Schneider_Electric-https://careers.se.com/jobs/101391?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-11-13T18:45:50