Expert Technical Support
Yesterday• Bangalore, India
The Application Expert's mission is to provide expert technical support for electrical equipment (FD & FDS), engaging regularly with customers through CCC to understand and resolve their application issues. This role involves troubleshooting application problems to suggest quality enhancements and feature improvements. Additionally, the Application Expert shares knowledge gained from application support with the team, contributes to product quality improvement, and supports business objectives by offering technical advice on standardization and marketing.
Contribute to the warm loop
Contribute to the warm loop (CCC L3 / OSI) to bring in application knowledge.
Conduct on-site investigations in collaboration with the architect application to identify the root causes of the issues.
Escalate internally the customer issues and pain points.
Contribute to the robustness & success of existing offers & new offers
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Provide application knowledge by providing inputs into the EPICS (system/products) for the mission profile definition and the definition of system and product CTQs, as well as P-diagram and DFMEA.
Contribute to the development of installation standards and other essential norms for SE's business.
Support the architect application on the raw technical material for application guide creation and maintenance.
Support the architect application on the advanced technical data.
Contribute to the development of installation standards and other essential norms for SE's business.
Main interactions
Customers, League members incl. SO PO & Marketing, Epic Owner, DFSR Practitioners, Offer Quality Leaders & Offer Technical Leaders, Standard Officer, Innovation department.
Ranges in scope:
• Final Distribution Devices - MCB, RCCB, Isolators, Auxilliaries, AFDD & SPD, RCBO.
• Final Distribution system - SPN & TPN with fishbone assembly.
Qualifications - Internal
The candidate will have a technical educational background
What qualifications will make you successful for this role?
- Qualifications - Internal
The candidate will have a technical educational background in Electricity, electronics & mechanics, or communication protocols (Modbus TCP, Lora...). Past experience in Power distribution, Green Energy or Data center power architecture will be appreciated
Roles and Responsibilities :
• Customer oriented,
• Team player
• Digital native
• Fluent++ in English
• preferable to have a second international language (Chinese, Spanish)
• Collaborative and open behaviours within a dynamic, large, multicultural environment
• Excellent written and verbal communication skills
Qualifications
• Overall 14+years of experience in the field of Switchgear Industry and minimum 5 years of relevant experience is required.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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150 000+ employees in 100+ countries
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Client-provided location(s): Bangalore, India
Job ID: Schneider_Electric-https://careers.se.com/jobs/101369?lang=en-us
Employment Type: FULL_TIME
Posted: 2025-11-17T18:43:36
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion