DM - Primary Technical Support

Primary Technical Support Engineer (Electrical Distribution)

Key Responsibilities:

• Responsible for providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex: Toll Free/phone, email, chat, web) and prioritizing customer's support needs.
• Resolve technical requests from customer for product and solutions effectively within fixed timeframe.
• Understand, evaluate, and reproduce received technical questions, determine the causes and convey the solution to reported problem.
• Creating and managing knowledgebase based on validated solutions.
• Ready to assist on onsite intervention when solving non- standard or critical issues.

• Diploma/Bachelor's degree in Electrical/Electrical & Electronic/Instrumentation Engineering.
• Minimum 4-7 years of hands on experience in Field Services, Maintenance, Electrical Testing, Installation and commissioning, Projects of all LV products (Breakers, Motor Control Center, Metering Products, Power Factor Correction, Industrial communication, and Networking etc)
• Knowledge on EcoStruxure Power Monitoring Expert , E coStruxure Power Scada operation, SoMove, Ecoreach, ION software, Modscan, Easergy Studio and numerical relays (Micom/SEPAM).
• Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture.
• Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
• Basis knowledge of MS-office.
• Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
• Excellent communication skills (Oral & Written) and ability to interact with global customers.
• Excellent problem solving and data analytical approach.
• Excellent team player.

Let us learn about you! Apply today.

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Gurgaon, India

Job ID: Schneider_Electric-https://careers.se.com/jobs/107567?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-02-12T18:52:08