Deputy Manager- Contract Management

Job Description
1. Position Overview

The Project Execution role is responsible for end-to-end delivery of projects within the assigned region, ensuring achievement of sales targets, margin objectives, customer satisfaction, and timely project completion. The role requires close coordination with internal teams (Sales, Service, Logistics) and customers to drive project success and business growth.

2. Key Responsibilities
A. Business & Financial Performance

• Achieve the sales budget assigned to the region.
• Maintain project/booked-order margins aligned with Business Unit gross margin targets.
• Identify and pursue opportunities for revenue and margin enhancement through variation orders arising from the scope of changes.
• Proactively identify future service and business opportunities in coordination with Sales and Service teams.

• Ensure timely project execution within committed delivery dates (CDD) to avoid liquidated damages (LD).
• Facilitate timely approval of drawings, documents, and technical submissions.
• Ensure proper project closure through completion of final documentation.
• Implement learnings from completed projects to improve future execution efficiency.

• Ensure timely achievement of payment milestones as per purchase order (PO) terms.
• Facilitate availability and submission of financial instruments such as LC (Letter of Credit), ABG, PBG, and warranty bonds.
• Ensure timely invoicing and follow-up for collections.

• Enhance overall customer experience across the project lifecycle.
• Maintain proactive and transparent communication with customers.
• Address and close site complaints in a timely manner.
• Share regular (monthly) project status reports with customers and stakeholders.
• Collect customer feedback and drive continuous improvement initiatives.

• Coordinate logistics for outbound deliveries to ensure timely dispatch.
• Collaborate with cross-functional teams to ensure seamless project execution.
• Drive alignment between internal stakeholders and customers.

• Achievement of regional sales targets
• Gross margin performance
• On-time project delivery (CDD adherence)
• Collection efficiency and milestone achievement
• Customer satisfaction and feedback
• Reduction in project delays and LD avoidance

• Strong project management and execution skills
• Commercial, Technical and financial acumen
• Customer Relationship Management
• Negotiation and communication skills
• Problem-solving and decision-making ability
• Cross-functional collaboration

• Reports to: Regional Execution Head
• Works closely with: Sales, Service, Finance, Logistics, and Customer Teams