Customs & Trade Operations Manager - US & Canada
Schneider Electric's Global Supply Chain Transportation and Customs team has an exciting opportunity for a driven and experienced professional to join as Customs & Trade Operations Manager - US & Canada, based in the Nashville/Franklin area at our Global Supply Chain Headquarters.
In this role, you will lead a team of customs and trade operations professionals, partnering proactively with the business to deliver strategic customs guidance that supports key objectives and programs, while ensuring full compliance with all applicable regulations, policies, and procedures. You will collaborate closely with Import Compliance, the Export Center of Excellence, Global Customs Operations, and external customs brokers, with a strong focus on continuous improvement.
This position reports to the NAM Global Supply Chain Customs Director and works cross-functionally with transportation and customs operations leadership.
What will you do?
• Lead the strategic planning and execution of customs initiatives across the U.S. and Canada
• Drive root cause analysis for clearance issues and implement corrective actions with brokers and partners
• Act as the primary point of contact for freight forwarders, CBP, PGAs, and internal stakeholders
• Own the relationship with trade services providers supporting drawback, PSCs, audits, and classification
• Oversee duty mitigation strategies, compliance programs, and trade governance frameworks
• Define business requirements for customs-related IT systems and automation initiatives
• Ensure regulatory changes are effectively translated into operational processes and systems
• Present performance metrics, initiatives, and updates to senior leadership
• Lead, coach, and develop a team of import/export specialists while supporting daily operations
• Oversee FTZ operations, ACE reporting, and related portal management
• Coordinate responses to CBP inquiries (CF28/CF29), audits, and information requests in partnership with the Customs Compliance team
• Oversee denied party screening processes and support sustainability-related trade initiatives
• Drive continuous improvement, standardization, and adoption of best practices across the function
What qualifications will make you successful?
• Bachelor's Degree required
• Licensed Customs Broker preferred
• 7+ years of experience in import/export operations and global trade compliance
• Proven leadership experience managing customs or trade professionals
• Strong knowledge of:
o U.S. and Canadian customs regulations
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o HTS classification, valuation, FTAs, and duty programs
o Export controls (EAR/ITAR) and PGA requirements (FDA, EPA, DDTC, etc.)
o ACE portal and regulatory reporting
• Experience with regulatory filing requirements (EEI for exports, import declarations)
• Proficiency in Microsoft Excel, SAP, OneSource, and customs/trade systems
• Strong organizational, communication, and problem-solving skills, with a high sense of urgency
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Program and project management experience preferred
• Willingness to travel domestically as needed
What's in it for me?
Schneider Electric offers a robust benefits package to support our employees, including things such as flexible work arrangements, paid family leave, 401(k)+ match, company stock option purchase+ match, and much more. Click here to find out more about working with us: http://se.com/us/careers .
We seek out and reward people for embracing diverse perspectives; delivering the highest quality innovations; aspiring to build a sustainable future for everyone; getting things done with accountability, speed, integrity, and always with the customer in mind; thinking deeply and differently, challenging the status quo and learning every day; and achieving together, collaborating with trust and openness. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for Schneider Electric.
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion