Customer Success Renewal Specialist

C ustomer S uccess Renewal Specialist - GIS/GOS

The CS Renewal Specialist will be responsible for managing the end-to-end administrative process of renewals for the GOS (Grid Operation Systems) software portfolio globally / GIS software portfolio. This role ensures operational excellence, accuracy, and agility in handling renewal proposals, approvals, and financial flows, enabling seamless execution and revenue recognition.

Key Responsibilities

• • Execute the entire back-office process for GOS global renewals / GIS international renewals , ensuring compliance and efficiency.

• • Oversee the full lifecycle of contract renewals, from tracking dates to securing signed agreements.

• • Monitor renewal pipeline, provide reports, and share insights on trends and opportunities.

• • Coordinate with the Support Organization / country teams to organize effort estimations and align on renewal requirements and process .

• • Prepare and manage internal and external quotes, ensuring accuracy and timely delivery.

• • Coordinate activities to support negotiations and customer interactions.

• • Work closely with Customer Success, Account Managers, Finance, Legal, and Partner teams to finalize deals.

• • Manage orders and contract process , ensuring proper documentation and approvals.

• • Monitor and follow up on execution, delivery, invoicing, and revenue recognition to guarantee timely completion.

• • Ensure all renewals align with internal policies and resolve any contract discrepancies.

• • Act as a liaison between Customer Success, Finance, and Delivery teams to ensure smooth operational flow.

Qualifications

• • Education: Bachelor's degree in Business Administration , Finance, or related field.

• • Proven experience in renewals, sales operations, or commercial back-office processes within SaaS or technology environments.

• • Strong understanding of contract management, quoting, and approval workflows.

• • Experience with CRM systems and familiarity with financial and billing processes.

• • Excellent organizational skills and attention to detail to manage complex administrative flows.

• • Strong communication and collaboration skills to work with cross-functional teams.

• • Fluent in English (written and spoken) to collaborate effectively with global stakeholders.

W hat we offer :

• Hybrid working model (WFH or Office) & flexible working hours
• 24+ days of annual leave
• International team with the possibility for training & upskilling
• Gym & sports activities
• Learning & Development for each employee (including internal platforms & additional budget)
• Having a chance to be mentored by any worldwide expert inside Schneider Electric
• The financial, legal, and psychological assistance program
• Private health insurance
• Summer recharge program during July and August
• Lunch inside our Hub with discounts
• Family policy - Parental leave and Care leave
• Recognition culture through our own StepUp platform & annual bonus
• Building a career in the #1 world sustainable multinational company

We look forward to meeting you!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Novi Sad, Serbia

Job ID: Schneider_Electric-https://careers.se.com/jobs/106696?lang=en-us

Employment Type: OTHER

Posted: 2026-02-04T18:48:32