Customer Success Manager
Yesterday• Entroncamento, Portugal
Do you dare to lead the digital transformation to create a more sustainable world??
Schneider Electric - We are your Energy Technology Partner.
We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.
At Schneider Electric, our values - IMPACT ( Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork ) - are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
Are you ready to lead the digital transformation to create a more sustainable world?
If you are up to challenge your creativity and make an impact, we are excited to welcome you!
As Customer Success Manager you will lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved , and promote/support additional value from our extensive line of solutions.
Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew . Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn .
Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner.
You will:
- Have full control over the Install Base (IB) from the customers / accounts asigned to Expand and Grow the business
- Serve as the primary point of accountability for assigned clients for Digital recurring services.
- Advise and develop client vision, clearly define desired business outcomes and create a success plan .
- Be in charge of renewal & limit churn rate
- Identify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH)
- Close opportunities directly or liaise with Digital V2 for maximum impact
- Provide regular customer updates, data insights , performance / issue trends (QBRs, etc.)
- Build out and track standard Customer Health Score Metrics
- Build, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption
- Ensure data quality of information captured in the contract for a smooth execution and renewal ( eg covered installed base, internal stakeholder, customer stakeholder, connected asset )
- Provide a feedback loop on potential offer improvements, based on customer adoption & direct input
- Identify users' of SE Digital services offers & secure customer satisfaction.
- Drive usage and help accelerate customer value for each product /service
- Ensure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order)
- Share and implement best practices to drive up realization of outcomes
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What will you get?
We adapt to you!:
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you!:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!
From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you!:
With CareerHub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
You will have life insurance for your protection.
We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.
Why Schneider Electric?
As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life.
Great people make Schneider Electric a great company.
Disclaimer
We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard.
Education & Skills needed for this role:
- Bachelor of Science or Engineering degree preferred
- Knowledge of the large and critical electro-intensive industry, ecoStruxure , IoT or Cloud understanding and a proven track record of generating or leading related opportunities
- Knowledge of Schneider Electric Solution range (Secure Power, Power, Digital, Building Business)
- Familiarized with Schneider Field Services Portfolio and dynamics
- Proficient computer experience in Microsoft Office Products + Salesforce
- High commitment to the company's vision and values.
- Excellent analytical skills and attention to detail.
- Excellent communication skills both verbal and written.
- Effective working in team environment.
- Customer oriented, Nurturing, Farmer Characteristics
- Deep passion for making others successful
- Dynamic & entrepreneur
- Bringing forward proposal.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Client-provided location(s): Entroncamento, Portugal
Job ID: Schneider_Electric-https://careers.se.com/jobs/104314?lang=en-us
Employment Type: FULL_TIME
Posted: 2025-12-18T18:45:11
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion