Customer Satisfaction & Quality Senior Manager, North Africa & Levant

At Schneider Electric, you'll be part of a company that truly puts innovation, sustainability, and people first. We empower our employees to make meaningful impacts by shaping the future of energy management and automation. You'll thrive in a culture built on trust, flexibility, and continuous development, where your ideas are valued and your growth is a priority. Join us to work on cutting‑edge solutions that accelerate the global energy transition-while building a career with purpose, diversity, and real opportunities to shine. At Schneider Electric, you don't just join a company... you join a mission.

As a Customer Satisfaction & Quality Manager at Schneider Electric, you'll play a central role in elevating our customer experience and shaping the voice of our clients within the organization.

Your missions :

Manage CS&Q & for NAL cluster

• - Interact regularly with customers to better understand their expectations and concerns
  - Represent the voice of customer and drive the customer centricity within the entity
  - Influence the decision process of their entity to always take into account the voice of the customers
  - Care for Very Important Customers as Global Strategic Account located in their Country
  - Run CS&Q related processes (Issue to Prevention, Customer Care, Customer Satisfaction & Loyalty Development)
  - Contribute to Customer Project Process
  - Alert the management on issues
  - Take decision having an impact on customer satisfaction (Safety Alert, Business Risk, etc.)
  - Drive the Quality Strategy of their entity in accordance with the Global Quality Strategy
  - Implement the Schneider Quality Policy, define CS&Q roles, targets and objectives within the entity
  - Challenge the involved entities to improve customer satisfaction and achieve quality goals
  - Drive the relevant quality programs and methods (8D, Lean 6 sigma, etc.) to ensure continuous improvement
  - Consolidate all Non Quality Costs and drive improvement actions
  - Manage the Quality Management System of the entity
  - Advocate to drive and implement the Global directives and policies
  - Network continuously with Global CS&Q team to ensure Country needs are understood
  and considered
  - Represent the entity in the Schneider organization for the Customer Satisfaction & Quality
  - Ensure the right level of competency for the CS&Q teams and career paths
  Main Interactions

• Customers
• Country/zone management committee
• CSQ teams (Global, GSC, LOB, etc...)
• Related sales, marketing, services, GSC managers

• 10+ years in commercial organizations or customer-facing experience (Sales/Marketing/Services/Quality)
• Business acumen
• Is Green Belt or Black Belt trained
• Strong background in customer strategy and process improvement
• Tech-savy in evolving technologies
• Fluent in English, both spoken and written