Customer Satisfaction & Quality Manager

Take the Lead with These Responsibilities

As our Manufacturing Quality Manager, you will be at the heart of Schneider Electric's commitment to operational excellence and customer satisfaction. You will:

• Lead and develop a team of 20 direct reports and oversee a broader organization of 400 people within the plant.
• Drive quality performance across manufacturing operations, ensuring compliance with global standards and customer expectations.
• Implement and sustain problem-solving methodologies such as A3 and 8D to address systemic issues and improve processes.
• Collaborate closely with internal stakeholders including Industrialization, Plant Staff, and Global Quality teams to align strategies and resolve cross-functional challenges.
• Support and lead quality aspects of line transfers, new product introductions, and departmental implementations.
• Champion continuous improvement initiatives, leveraging your experience in operations, incoming quality, and process development.

Skills and Capabilities for Your Success

To thrive in this role, you'll need:

• Proven leadership experience managing large teams in a manufacturing environment.
• Strong command of quality tools and methodologies (A3, 8D, root cause analysis, etc.).
• Experience across multiple quality functions such as operations, continuous improvement, incoming inspection, and quality systems implementation.
• Ability to influence and manage diverse stakeholders across local and global teams.
• Strategic thinking with hands-on execution capabilities.
• Experience with line transfers or similar complex operational transitions is highly desirable.

What's in It for You?

At Schneider Electric, we empower you to grow and make a difference:

• Competitive compensation and benefits package.
• Access to world-class learning platforms and leadership development programs.
• Opportunities to work on global projects and collaborate with cross-functional teams.
• A culture that values innovation, sustainability, and inclusion.
• Career advancement opportunities within a global leader in energy management and automation.

Reporting Structure and Team Environment

You will report directly to the Plant Director and be a key member of the plant's leadership team. This is a leadership role, with significant influence across departments including Industrialization, Operations, and Global Quality. You'll work in a dynamic, fast-paced environment where collaboration and strategic thinking are essential.
Key Qualifications for Thriving

We're looking for someone with:

• A bachelor's degree in Engineering, Quality, or a related field (Master's degree is a plus).
• 8+ years of experience in manufacturing quality roles, with progressive leadership responsibilities.
• Deep knowledge of quality systems, standards, and tools (ISO, Lean, Six Sigma, etc.).
• Strong communication skills in both English and Spanish.
• Experience in leading cross-functional projects and managing change effectively.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Tijuana, Mexico

Job ID: Schneider_Electric-https://careers.se.com/jobs/95930?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-08-13T01:08:34