Customer Satisfaction & Quality Manager

Quality Excellence

• Manage customer service and quality‑related processes from issue identification to prevention.
• Support Quality Excellence across the Supply Chain, including receiving, picking, packing, shipping, transportation, and returns.
• Integrate relevant quality programs and methodologies (such as 8D, Lean Six Sigma, and the Schneider Performance System) to support continuous improvement.
• Contribute to the implementation of a Tailored Supply Chain strategy.
• Recommend technologies or process improvements to reduce human error through automation.

Quality Systems

• Implement the Schneider Electric quality policy by defining Customer Satisfaction and Quality (CS&Q) roles, targets, and objectives within the organization.
• Support, advocate for, and implement global directives and policies.
• Oversee the entity's Integrated Management System (IMS).
• Collaborate regularly with Customer Satisfaction and Quality teams to ensure their needs are understood and addressed.
• Identify and leverage best practices to enhance quality performance.
• Ensure an appropriate level of competency within the Customer Satisfaction and Quality teams.

For this U.S. based position, the expected compensation range is $130,400 - $150,200 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

What will make you successful?

• A Bachelor of Science degree in Engineering (Mechanical, Electrical, Electronic, or Industrial Engineering) is required.
• A minimum of five years of experience in a quality‑focused role.
• Experience working in logistics operations.
• Experience driving improvement initiatives through structured problem‑solving methodologies such as the Eight Disciplines (8D).
• Experience with process robustness tools such as Process Failure Mode and Effects Analysis (PFMEA).
• A strong customer‑oriented mindset.
• Project management skills.
• Strong communication and influencing skills.
• Experience managing and developing people.
• Strong analytical abilities.
• Change management capabilities.
• Lean Six Sigma certification.
• Experience with International Organization for Standardization (ISO) methodologies and practices.
• Knowledge of quality fundamentals commonly used in the automotive industry.
• Basic knowledge of Advanced Product Quality Planning (APQP).
• Basic knowledge of International Automotive Task Force (IATF) 16949 requirements.
• Experience with preventive action methods such as Poka‑Yoke and Jidoka.

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

Who will you report to? Distribution Center, Director Logistics

You must submit an online application to be considered for any position with us. This position will be posted until filled. Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Ontario, CA

Job ID: Schneider_Electric-https://careers.se.com/jobs/106490?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-01-27T18:47:40