Customer First Agreement Administrator

For this U.S. based position, the expected compensation range is $105,000 - $130,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date) , opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Position Summary:

The Customer First Agreement Administrator (CFAA) plays a critical role in supporting the financial health, planning, and execution of Customer First Agreements (CFAs). This position ensures accurate CF project setup, financial tracking, and cross-functional alignment across our Field Service organization. The CFAA partners closely with CFSS, FSMs, Order Entry, Sales, Finance, Proposals, and Field Service leadership to maintain strong financial controls, operational consistency, and world-class customer support. This is a high-impact role requiring strong attention to detail, exceptional communication skills, and the ability to proactively identify and address financial or operational risks.

What will you do?

Financial & Operational Management

• Maintain fiscal accuracy for all CFA projects, ensuring alignment with forecasts and identifying risks, variances, or trends early.
• Manage end-to-end CFA project lifecycle, including project planning, release, financial tracking, and timely closure.
• Attend and prepare for monthly CFA review meetings with stakeholders.
• Ensure Flex Funds (Service, Material, Training) are tracked accurately and remain aligned with CFSS records.
• Monitor all CFA-related orders (entitlements, Flex funds, third-party support) and ensure CFSSs are carbon copied on all critical transactions.
• Support accurate and timely processing of CFA Addendums and fund transfers based on FSM approval.

Usage Reporting & Accuracy

• Ensure 100% accuracy of Usage Reports with zero discrepancies.
• Collaborate verbally with CFSSs to validate usage data and reconcile differences.
• Maintain strict adherence to financial and reporting controls within Schneider Electric standards.

Collaboration & Communication

• Build strong, trust-based partnerships with CFSS, FSM, and cross-functional Field Service teams.
• Serve as a consistent, transparent communicator who ensures closed-loop follow-up on all CFA financial and administrative items.
• Socialize and reinforce CFA processes across the Field Service organization.

Who will you report to? Field Service CFA Supervisor

What qualifications will make you successful for this role?

• Experience in service operations, financial coordination, project administration, or related field.
• Strong analytical and reconciliation skills with a focus on accuracy.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency with Excel, SAP, Salesforce, and/or Schneider Electric internal tools (or willingness to learn).
• Demonstrated ability to manage multiple priorities and meet deadlines.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Wrentham, MA

Job ID: Schneider_Electric-https://careers.se.com/jobs/111060?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-03-06T18:58:55