Customer Experience Intern

Deapartment: Customer Satisfaction & Quality

Position Summary

• The "Customer Experience Intern" supports in collecting, analyzing, and reporting customer feedback. This role is ideal for students who are passionate about customer-centricity, data analysis, and improving customer journeys.
• The intern will assist the CX Development Manager in annual Overall Experience Survey (OES) which plans to start in May and daily Voice of Customer (NSS) monitoring

Key Responsibilities

Support 2026 Overall Experience Survey (OES)

• Assist in preparing survey data
• Coordinate with internal teams to support survey communication
• Help manage survey deployment on the chosen survey platform (training provided)
• Track, audit and report daily response rate
• Clean and organize data for analysis
• Contribute to creating survey result summaries and visual dashboards

Daily Customer Voice (NSS) monitoring

• Review customer feedback in Medallia
• Analyze sentiment (positive/neutral/negative) and highlight emerging trends
• Escalate urgent customer insights to the CX Development Manager

Customer-Centric Projects

• Participate in journey mapping workshops or internal communication
• Support small CX improvement initiatives
• Help document customer insights, pain points, and potential solutions

Qualifications (for Intern Level)

Education:

• Undergraduate student in Business, Marketing, Data Analytics, Psychology, or related field
• (Open to final-year students or fresh graduates.)

Skills:

• Basic knowledge of Excel
• Interest in customer experience, customer service, or data analysis
• Good logical thinking and attention to detail
• Strong communication and willingness to learn
• Curious and proactive mindset
• Positive attitude and team collaboration
• Ability to handle multiple small tasks independently

What the Intern Will Learn

• How to run a large-scale customer experience survey
• Survey design, sampling, and response rate management
• Customer voice monitoring and reporting methodologies
• Basic data analysis and dashboard creation
• How real customer insights drive business decisions
• Professional communication and presentation skills

WHAT'S IN IT FOR YOU?

• REWARDS: Monthly stipend and transportation allowance
• GROWTH: A robust development framework for you to learn and grow with class-room training, coaching and on-the-job learning.
• ACCELERATION: A various mix of projects for stretching yourself and chances for international exposure as well as career acceleration.
• CULTURE: The privilege of working for one of the Best Places To Work in Vietnam where young people are empowered to take ownership in their work, do the best for our customers, and make the most of their energy.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Ho Chi Minh City, Vietnam

Job ID: Schneider_Electric-https://careers.se.com/jobs/107207?lang=en-us

Employment Type: INTERN

Posted: 2026-02-02T18:43:59