Customer Care Agent

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

What will you do:

Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction. Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities:

• Handle customer requests from offer creation till after sales.
• Provide first level of customer support (phone, email, chat,..) & customer visits
• Provide Customer support related to: Commercial Support (Price & Availability , Product selection, Catalogue questions)
• Logistics: Order Entry / Management;
• Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it
• Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
• Handling customer complains & close follow up with all stakeholders till complain closure.

What will make you successful:

• Ability to manage multiple tasks and prioritize effectively
• Customer centric mindset & able to deal with angry customers
• Must be resilient and not easily overwhelmed by numerous requests from customers
• Good level of organizational and communication skills.
• Problem solver
• Strategic thinking

• Relevant Degree or equivalent
• 1-4 years experience in relative field
• English Fluent Speaker
• Computer Skills:MS Office excel, word, PowerPoint, etc.), SAP Knowledge is a must

What's in it for you:

• Comprehensive training and development programs to enhance your customer service expertise
• Opportunity to work with diverse teams and build valuable relationships
• Clear career progression path with opportunities for advancement
• Supportive work environment focused on continuous improvement
• Chance to make a real impact on customer satisfaction and business growth

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Johannesburg, South Africa

Job ID: Schneider_Electric-121104

Employment Type: FULL_TIME

Posted: 2026-05-27T19:05:58