Customer Advocate Engineer

Customer Quality Specialist

📍 Location: Zalaegerszeg (fully onsite)
Reports to: Krisztina Konrád, Quality Manager

Why This Role Matters

We're looking for a strong communicator and persuasive personality to join our quality team and take ownership of the customer quality experience. This role is critical to driving customer focus across the site and ensuring that customer feedback is not only heard-but acted upon.

You'll be the voice of the customer within the plant, helping us improve processes, prevent recurring issues, and build stronger relationships with our clients. If you're confident, proactive, and ready to stand your ground in high-pressure situations, this is your opportunity to make a real impact.

🔧 What You'll Do

• Manage and resolve customer complaints, especially related to:
• Assembly issues (e.g. screw connections)
• Missing shipments or incorrect deliveries
• Misinterpretations of approved drawings
• Incorrect component installations
• Lead root cause analyses and collaborate with technical teams to prevent future issues.
• Act as a customer advocate within the plant-driving customer focus and experience improvements.
• Collect and prioritize business-critical feedback and translate it into actionable improvement plans.
• Respond to customer feedback with clear, timely, and effective solutions.
• Work closely with team leads and cross-functional departments to ensure alignment and fast resolution.
• Support the Robustness Program by integrating lessons learned from complaints.
• Collaborate with internal teams to contain, correct, and prevent customer-impacting problems.

🧠 What You Bring

• Technical degree (engineering or related field); quality engineering background is a plus.
• 3-4+ years of experience in a customer-facing quality role, ideally in manufacturing.
• Strong experience in issue resolution, root cause analysis, and continuous improvement.
• Fluent in English (B2) and Hungarian-you'll need both to work effectively with customers and internal teams.
• Excellent communication, persuasion, and conflict resolution skills.
• A confident, extroverted personality-you'll need to stand your ground with demanding customers.
• Proficiency in Microsoft Office and quality tools (e.g. 8D, FMEA, Pareto, Ishikawa).

What's In It for You

• A stable, long-term career path-our average tenure is 10+ years
• Exciting professional challenges and development opportunities
• International career growth potential
• Competitive salary and benefits package
• Life and accident insurance
• Medicover health care (White Card)
• Global Family Leave Program
• Commuting reimbursement

If you're ready to be the missing link between our customers and our quality excellence, and you thrive in a fast-paced, high-impact environment-apply now and help us shape a better customer experience!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Zalaegerszeg, Hungary

Job ID: Schneider_Electric-https://careers.se.com/jobs/84430?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-07-26T23:42:24