CRM Platform Architect

• Job Description: Platform Architect - CRM Salesforce
• Role Summary
• The Platform Architect - CRM, Salesforce is responsible for defining the end ‑ to ‑ end architecture, roadmap, and governance of enterprise CRM platforms - primarily Salesforce - and its integration with adjacent systems, data platforms, and AI/ML capabilities.
• This role ensures the CRM landscape is scalable, secure, compliant, and aligned with the organization's digital & AI transformation goals.
• The architect will act as a strategic technology leader, partnering with business, product, engineering, data, and security teams to deliver high ‑ impact customer, sales, marketing, and service solutions.
• Key Responsibilities
• Platform Architecture & Strategy
• Define enterprise-wide CRM and Salesforce platform architecture including data models, integration, security, and scalability.
• Build platform roadmaps, reference architectures, and standards for all CRM and customer-facing capabilities.
• Drive adoption of Salesforce industry practices (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CPQ, etc.)

• Integration & Data Architecture

• Design integration patterns using API-led connectivity, event-driven architectures, Mulesoft, Kafka, or equivalent.
• Ensure consistent master data using Customer 360, identity resolution, and unified customer profile frameworks.
• Align CRM data strategy with enterprise Data Lake/warehouse, analytics, and governance policies.
• Technical Leadership & Governance
• Establish architectural principles, coding standards, platform governance, and reusable components.
• Conduct architecture reviews, solution assessments, and design approvals for CRM-related programs.
• Provide guidance to development teams, SI partners, and cross-functional engineering groups.
• AI & Intelligence Enablement
• Architect solutions leveraging Salesforce AI, including Einstein, predictive modeling, and generative AI use cases.
• Integrate CRM with enterprise AI/ML platforms for forecasting, recommendations, NLP, customer intelligence, and automation.
• Evaluate and implement genAI assistants, conversation intelligence, and workflow automation across sales and service operations.
• Security, Compliance & Performance
• Architect systems ensuring security-by-design, GDPR, SOC2, data residency, and regulatory compliance.
• Define and monitor platform performance, reliability, DR/BCP mechanisms and SLAs.
• Stakeholder Collaboration
• Partner closely with business stakeholders to translate strategic goals into scalable platform capabilities.
• Work with Product Managers to prioritize initiatives and drive adoption of platform features.
• Represent the CRM/Salesforce/AI architecture in enterprise architecture boards and leadership committees.

• Required Skills & Experience
• Technical Skills
• 10+ years of experience in CRM platforms, with minimum 6+ years in Salesforce architecture.
• Strong expertise in Salesforce capabilities: Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CPQ, Platform APIs.
• Experience with Salesforce AI (Einstein, Data Cloud, genAI), or enterprise AI/ML integration.
• Hands-on exposure to integration architectures: REST APIs, Mulesoft, Kafka, event-driven systems.
• Deep understanding of data modeling, master data, identity, customer 360.
• Knowledge of cloud platforms (Azure/AWS/GCP) and microservices architecture.
• Familiarity with DevOps, CI/CD, GitOps, automated testing, and release management.
• Soft/Leadership Skills
• Strong communication and the ability to partner with senior executives.
• Ability to translate complex technical concepts into business value.
• Leadership experience guiding architects, developers, and vendor teams.
• Strategic mindset with hands-on problem-solving ability.
• Preferred Qualifications
• Salesforce certifications (e.g., CTA, Application/System Architect, Platform Architect, Marketing Cloud Architect).
• Experience with AI/ML platforms (Azure AI, Google Vertex AI, Einstein AI).
• Experience delivering large-scale CRM transformation programs.
• Industry experience in BFSI, Retail, Telecom, Manufacturing, or similar.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Bangalore, India

Job ID: Schneider_Electric-https://careers.se.com/jobs/111232?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-03-17T19:09:24