Commercial Support Intern

Department: Customer Satisfaction & Quality

Description - External

A - Order processing - Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos

1. Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc).
2. Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests. Note down all special requests in Sales orders (SAP/ Excel)
3. Raise & follow up MM creation requests at order entry to avoid delay.
4. Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.

B - Delivery Arrangement

1. Request customers to settle the payment against contracts/ schedules
2. Actively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)
3. Check the availability of goods and issue invoices as per requested from customers and align with company policies
4. Closely cooperate with 3PL to support customers on self-collection in urgent cases
5. Coordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc

C - Administration Tasks & Team Support

1. File documents according to policies
2. Check and reply requests via email and telephone relating assignments and record customer requests in bFO.
3. Back up other team members when requested.
4. Ready for job rotation and other assignments depending on business requirements

Qualifications - External

1. Education:
• Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors.
• Experience in Customer Service or Market Research
2. Others (e.g. language skills, technical skills):
• Ability to work both independently and as a team member under high pressure
• Having problem-solving skill and customer driven skill.
• Having strong communication (both in writing and speaking Vietnamese and English) interpersonal skills
• Enthusiasm, adaptability, team-spirit and detail-oriented are required
• Proficient computer skills in MS Office (Word, Excel)

WHAT'S IN IT FOR YOU?

• REWARDS: Monthly stipend and transportation allowance
• GROWTH: A robust development framework for you to learn and grow with class-room training, coaching and on-the-job learning.
• ACCELERATION: A various mix of projects for stretching yourself and chances for international exposure as well as career acceleration.
• CULTURE: The privilege of working for one of the Best Places To Work in Vietnam where young people are empowered to take ownership in their work, do the best for our customers, and make the most of their energy.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Ho Chi Minh City, Vietnam

Job ID: Schneider_Electric-https://careers.se.com/jobs/107206?lang=en-us

Employment Type: INTERN

Posted: 2026-02-02T18:43:59