Commercial Support -Customer Care Agent

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

Job description

• Manage B2B commercial operations by supporting customers with quotation requests, order processing and modifications, delivery coordination, logistics claims, and the preparation and sharing of commercial and shipping documentation, ensuring high customer satisfaction.
• Drive the efficient resolution of customer issues, both proactively and reactively, by collaborating closely with internal stakeholders (front office, offer managers, and cross-functional teams) to deliver timely and effective solutions.
• Provide prompt and high-quality responses to customer inquiries and service requests across multiple communication channels (phone, email, chat, and portal), ensuring full compliance with Commercial Customer Care processes and policies.
• Promote Schneider Electric's digital customer support tools and actively engage customers to adopt and effectively use these platforms.
• Schedule and lead Hyper Care calls with VIP partners, document outcomes through clear and structured Minutes of Meeting (MoMs), and track and drive the execution of agreed action plans to ensure timely follow-up and successful delivery.

What's in it for you:

• Comprehensive training and development programs to enhance your customer service expertise
• Opportunity to work with diverse teams and build valuable relationships
• Clear career progression path with opportunities for advancement
• Supportive work environment focused on continuous improvement
• Chance to make a real impact on customer satisfaction and business growth
  
  Qualifications & Skills
  
  
  • Bachelor's degree in business administration, Supply Chain, languages, or related field
  • Fluency in French and English (mandatory)
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and work cross-functionally
  • Customer-oriented mindset with problem-solving skills
  • Familiarity with ERP systems (SAP) ,BFO is a plus
  • Experience in customer care, order management, or B2B operations

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Cairo, Egypt

Job ID: Schneider_Electric-119040

Employment Type: FULL_TIME

Posted: 2026-05-25T18:51:45