Business Process Analyst CRM (w/m/d)

Systemgestützte Geschäftsprozesse optimieren und dabei mit einem "State of the Art" CRM-System arbeiten - das ist genau Deine Welt? Perfekt, dann bist Du bei uns genau richtig.

In dieser Funktion sorgst Du dafür, dass systemunterstützte Geschäftsprozesse (CRM) im engen Dialog mit den Fachbereichen optimiert und abgestimmt werden. Des Weiteren implementierst Du Dashboards und übernimmst den Support sowie das Coaching unserer internen Stakeholder.

Alle wichtigen Informationen für Dich auf einen Blick:

Wann und wo? Ab sofort in unserer Standort in Düsseldorf (EUREF Campus)

Dauer: Unbefristet

Wochenstunden: 40 Stunden

Urlaub: 30 Tage

Deine Ansprechperson: Raquel Mora, Senior Talent Attraction Business Partner DACH

Unsere Benefits:

• Ein Job mit Zukunft: Bei uns kannst Du Deine Karriere langfristig planen und Dich nach eigenen Wünschen weiterentwickeln
• Innovation: Wir arbeiten nicht nur am Puls der Zeit - wir gestalten ihn mit
• Gemeinsam in die Zukunft: Du übernimmst Verantwortung für Deinen Aufgabenbereich und leistest einen aktiven Beitrag zur Energie- und Technologiewende!
• Weiterentwicklung: Wir fördern Deine Weiterentwicklung durch regelmäßige Feedbackgespräche und Trainings
• Mentoring-Programm: Lass Dich von erfahrenen Kolleg:innen unterstützen oder werde selbst Mentor:in

Dein IMPACT:

• Analyse und Optimierung von Geschäfts- und Vertriebsprozessen sowie Ableitung effizienter Lösungen
• Konzeption, Implementierung und Weiterentwicklung von Workflows und Prozessen im CRM-System Salesforce
• Erstellung und Weiterentwicklung von Reports, Dashboards und datenbasierten Auswertungen
• Leitung und Umsetzung von Projekten zur Verbesserung von Vertriebsprozessen
• Analyse, Bewertung und Priorisierung von Anforderungen internationaler Stakeholder im DACH-Raum
• Beratung, Schulung und Support von Anwendern und Key Usern rund um Salesforce

Dein Profil

• Erfolgreich abgeschlossenes Studium im Bereich Betriebswirtschaft, Informatik oder Technik bzw. eine vergleichbare Qualifikation
• Erfahrung in der Umsetzung von Sales Excellence-Konzepten sowie im Umgang mit CRM-Systemen, idealerweise Salesforce
• Fundierte Kenntnisse in MS Office (insbesondere Excel und PowerPoint) sowie Erfahrung im Reporting und der Datenanalyse
• Ausgeprägte analytische Fähigkeiten, schnelle Auffassungsgabe und eine strukturierte Arbeitsweise
• Kommunikationsstärke sowie die Fähigkeit, mit unterschiedlichen Stakeholdern auf verschiedenen Hierarchieebenen erfolgreich zusammenzuarbeiten
• Sehr gute Deutsch- und Englischkenntnisse für die Arbeit in einem internationalen Umfeld

Dein nächster Schritt? Online bewerben natürlich!

Bewirb Dich jetzt, selbst wenn Du (noch) nicht alle Voraussetzungen erfüllst. Wir freuen uns darauf, Dich kennen zu lernen! Bitte lade Deinen Lebenslauf und Gehaltsvorstellung hoch.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this position, the starting annual salary is EUR 70.320 per year and includes a variable component. It applies to candidates who meet the requirements of the role. Any adjustment to the compensation is based on objective, gender-neutral criteria, in particular qualifications and relevant professional experience. The stated figure refers to full-time positions, and salary ranges are aligned with market benchmarks.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges with our employee assistance program partner.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Dusseldorf, Germany

Job ID: Schneider_Electric-137387

Employment Type: FULL_TIME

Posted: 2026-10-10T19:56:55