Business Order Administration & Customer Service - Entry Professional

ORDER PROCESSING SPECIALIST

Buscamos un perfil orientado a la excelencia en la experiencia del cliente, con foco en gestión de portafolio y resolución ágil de requerimientos para Colombia, Ecuador y Venezuela.

Principales desafíos del rol:

• Gestionar y optimizar el portafolio de clientes, garantizando disponibilidad, mejoras continuas y respuestas ágiles.
• Actuar como embajador de confianza frente a clientes internos y externos.
• Asegurar respuestas y resolución de solicitudes en los tiempos establecidos.

Responsabilidades clave:

Analizar el portafolio de clientes y accionar sobre barreras operativas:

• Pedidos bloqueados o con cartera antigua (+8 meses)
• Referencias fuera de comercialización
• Órdenes vencidas o con oportunidades de parcialización

Gestionar reclamos y solicitudes: reprogramaciones, cancelaciones, mejoras de fecha y pedidos vencidos.

Actualizar pedidos según órdenes de compra en tránsito.

Coordinar soluciones ante referencias discontinuadas y novedades de importación (faltantes, daños, etc.), en conjunto con áreas clave.

Realizar seguimiento a compromisos con clientes y asegurar su cumplimiento.

Impulsar la mejora continua a través de proyectos y del sistema SPS.

Qué buscamos?

• Formación en Ingeniería Industrial o Administración de Empresas
• Conocimientos en cadena de abastecimiento
• Manejo de SAP y Excel (nivel avanzado)
• Perfil analítico, resolutivo y con fuerte orientación al cliente
• Inglés deseable

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Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Soacha, Colombia

Job ID: Schneider_Electric-117831

Employment Type: FULL_TIME

Posted: 2026-06-13T18:52:35