Advanced Technical Support Engineer, Home Solutions
4 days ago• Adelaide, Australia
About Schneider Electric
Schneider Electric is a global specialist in energy management and automation. Through our locally renowned brands Clipsal (Australia) and PDL (New Zealand), we offer a range of Home Solutions products. From stylish switches and sockets, efficient home automation systems, to fast-charging electric vehicle chargers, we deliver brand new levels of innovation and convenience to homes and small businesses via. our Home Solutions business-unit.
Our reliable, efficient and intuitive technologies help enhance living spaces and the lifestyles of their occupants.
About the opportunity:
We have an exciting opportunity for an Advanced Technical Support Engineer - Home Automation to join our Pacific Zone Technical Support team. Based in Adelaide SA, this role will report into Team Leader, Advanced Technical Support, Building Automation.
As an Advanced Technical Support Specialist, you will play a pivotal role in guiding customers and SE businesses in their post-sales journey through the provision of top-tier post-sales technical support for the Lighting control and Automation products within the Schneider Electric / Clipsal business including Installation / Set-up support, maintenance support and remote troubleshooting assistance.
Key operational responsibilities will include:
- Understand customer issues and expectations and provide comprehensive post-sales assistance
- Incident and escalation point of contact for managing the resolution of customers critical issues. This includes: liaising multiple stakeholders (Technical leadership team, Product marketing, Level-3 support, Quality, R&D teams) to help expedite resolutions and implement continuous improvement
- Contribute and aim towards a reduced End-to-End resolution time for customer issues
- Take the ownership on technical skills enhancement, including practical hands-on expertise
- Regularly review escalated cases from the Primary technical support team (Level-1) to identify gaps and look at ways to improve technical competency of Level-1 engineers.
- Provide technical mentoring to Level-1 team to enable them to provide primary support
- Develop personal technical expertise on SE's product range and contribute towards company knowledge resources (FAQ's / Technical Articles / Troubleshooting videos)
- Showcase customer success stories highlighting the value-added service technical support provides (internally and externally)
- Contribute to lead / new opportunities identification during engagement (discussions) with the customer
- Bolster the company's reputation by providing excellent technical service to our customers
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About you:
You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium service offering to our customers. You are customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers.
In addition, you possess the following relevant skills and attributes to be successful:
- Tertiary qualification in Electrical / Electronics or a Trade Qualification with relevant experience within the Home and Building automation industry
- Product-specific training and / or necessary training qualifications within the Home and Building automation space, Cbus integration and commissioning experience will be highly regarded
- Onsite experience including technical fault finding and usage of automation hardware and software will be preferred
- Understanding of the relevant Australian standards and guidelines and how they apply to real world contexts of electrical wiring and installations
- Excellent problem-solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skill
- Advanced computer skills and data analysis
- Excellent customer service
- Organisation and time-management
- De-escalation and conflict resolution
Why Schneider Electric?
We're proud to be Time's #1 Most Sustainable Company in the World. At Schneider Electric, you'll find purpose, flexibility, and a culture that values inclusion, learning, and impact.
What we offer:
- Flexible work arrangements and global family leave
- Competitive salary and share program options
- Career development in a global, future-focused company
- A supportive, inclusive team environment
Our Recruitment Process
- Apply online
- Initial phone conversation
- Virtual and in-person panel interviews
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
If you're ready to be a trusted advisor, drive customer satisfaction, and contribute to Schneider Electric's success, we want to hear from you! Apply now and be part of our dynamic team that's shaping the future of automation and energy management.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Client-provided location(s): Adelaide, Australia
Job ID: Schneider_Electric-https://careers.se.com/jobs/111966?lang=en-us
Employment Type: FULL_TIME
Posted: 2026-03-26T19:08:02
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion