Advanced Technical Support Engineer

Mission



As an Advanced Technical Support Engineer for Digital Power , you are a key contributor to customer success and sustainable growth , acting as a trusted technical partner for Schneider Electric customers.

Your mission is to deliver outstanding customer experiences by providing advanced technical expertise on EcoStruxure™ and Digital Power solutions , ensuring fast issue resolution, strong ownership, and proactive value creation throughout the customer lifecycle.

You play a critical role in enabling customers to fully adopt, operate, and scale digital and automation technologies , supporting Schneider Electric's ambition to advance energy efficiency, automation, and digitalization.

Key Responsibilities

Customer & Technical Support Excellence

• Provide advanced post - sales and selective pre - sales technical support for Digital Power solutions through multiple channels (case management tools, phone, email, remote sessions).

• Take end - to - end ownership of customer cases , from initial analysis to root cause resolution and customer confirmation.

• Perform remote diagnostics, configuration analysis, and troubleshooting of complex automation, communication, and digital architectures.

• Support customers during commissioning, upgrades, migrations, and complex configurations , ensuring operational continuity and best practices.

• Collaborate closely with Level 3 support, R&D, Field Services, Offer & Product teams to ensure aligned and effective resolutions.

Customer Success & Value Creation

• Act as a technical advisor , guiding customers on optimal usage, design choices, and scalability of energy management architectures .

• Identify risks in customer deployments and proactively recommend corrective or improvement actions .

• Contribute to increased solution adoption, reliability, performance, and customer loyalty .

Knowledge & Continuous Improvement

• Create, maintain, and improve knowledge base articles, FAQs, technical notes, and best - practice documentation .

• Promote self - service and knowledge reuse for both customers and internal teams.

• Share expertise by coaching peers , delivering technical trainings, and supporting onboarding of new engineers.

• Actively contribute to process improvement, automation, and digital transformation initiatives within Customer Support.

Innovation & Learning

• Stay continuously updated on Digital Power technologies, open automation, industrial networking, and cybersecurity - aware architectures .

• Contribute feedback from the field to improve product robustness and customer experience.

Required Skills & Experience

Education & Experience

• Bachelor's or Master's degree in Engineering (Automation, Industrial, Electrical, Systems, IT or similar).

• 3-5 years of experience in technical support, system engineering, commissioning, or customer-facing technical roles .

Technical Skills

Energy Management Products

• Advanced knowledge of Energy Management products (power meters, PAS, etc)

• HMI and SCADA systems , as Power Monitoring Expert or EcoStruxure Building Operator

• Knowledge in other SCADAs is also valuable.

Industrial Communication & Networking

• Industrial Ethernet architecture.

• Industrial Communication Protocols such as Modbus TCP/RTU, IEC 61850, IEC 104, EtherNet/IP

• Gateways, switches, routers, and basic cybersecurity principles.

IT & Systems

• Operating systems management.

• Log analysis and system diagnostics.

• Basic database knowledge (SQL) is a plus.

Languages

• Spanish: (minimum B2 level required).

• English: Fluent (C1 level required).

• Portuguese: nice to have

Human Skills

• Strong customer orientation and ownership mindset.

• Excellent problem - solving and analytical skills .

• Clear and structured communication, both written and verbal.

• Ability to manage priorities in complex and time - sensitive situations.

• Curiosity, learning agility, and collaboration across teams.

• Alignment with Schneider Electric's IMPACT values : Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Barcelona, Spain, Entroncamento, Portugal

Job ID: Schneider_Electric-116799

Employment Type: FULL_TIME

Posted: 2026-05-25T18:51:24