Associate Partner Operations Manager
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Core Responsibilities
Serve as the go-to expert on platform capabilities and limitations, supporting both internal teams and external partners/advertisers.
Troubleshoot segment issues ahead of escalation — understanding nuances of platforms and expected SLAs for for modeling and distribution.
Lead onboarding, auditing, and taxonomy strategy for data partners and agencies.
Create and present business reviews for data partners.
Own custom partner reporting as required and maintain accuracy of taxonomy pricing and destinations.
File and escalate platform tickets between account teams and Engineering/Product — covering access requests, cross-region data bridging, segment permissions, importer/ID mapping, and export capability.
Support identity match testing and onboarding architecture for new data imports (S3/SFTP).
Required Qualifications
1–3 years of experience in ad tech, programmatic operations, partner/account management, or a related platform-support role.
Working knowledge of DSPs (The Trade Desk, DV360) and how audience segments surface, price, and activate within them.
Familiarity with data partner or SSP integrations and segment/taxonomy management.
Comfort troubleshooting technical issues and coordinating across account, product, and engineering teams.
Eagerness to expand knowledge across programmatic ecosystems, audience targeting, and identity resolution.
Strong Excel proficiency (SUMIFS, INDEX/MATCH, pivot tables, VLOOKUP).
Excellent written and verbal communication skills for both internal and client-facing contexts.
BA/BS in Marketing, Business, Data, or a related field.
Preferred Experience
Direct experience with identity or data partners such as Acxiom, Experian, or ThinkNow.
Familiarity with S3/SFTP data onboarding and audience file formatting methodology.
Intimate knowledge of Programmatic advertising with working knowledge of DMPs, DSPs, SSPs, and identity resolution.
Working knowledge of SQL.
Proficiency with CRM and project management tools (Salesforce, Jira, Asana, etc.)
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA With Employer Contribution
- Mental Health Benefits
- On-Site Gym
Parental Benefits
- Fertility Benefits
Work Flexibility
- Hybrid Work Opportunities
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
Professional Development
- Work Visa Sponsorship
- Learning and Development Stipend
- Shadowing Opportunities
Diversity and Inclusion
- Founder led
- Asian founded/led