Technical Program Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Program Managers (TPMs) play a critical role at Salesforce, leading large-scale, cross-functional initiatives within our Technology, Marketing & Products organizations. TPMs are responsible for programs from beginning to end, streamlining processes and fostering more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.

We are seeking a highly accomplished and results-driven Senior Technical Program Manager (IC) to lead a portfolio of mission-critical software initiatives across Salesforce. This role is responsible for driving the execution strategy, operational excellence, and organizational alignment for complex, cross-functional programs with significant bottom-line impact. The ideal candidate is an expert IC leader who excels at driving execution, influencing executive stakeholders, and institutionalizing world-class software delivery practices across the entire organization.

Responsibilities

• Strategic Program Leadership: Architect and drive the full Software Development Life Cycle (SDLC) for a portfolio of complex, multi-year programs, ensuring alignment with Salesforce's strategic priorities and demonstrating significant business impact.
• Portfolio Management & Execution: Directly lead and manage a portfolio of high-visibility programs from concept through deployment. Define program scope, facilitate critical "build vs. buy" analyses, develop comprehensive business cases, charters, and fit-for-purpose execution plans.
• Operational Excellence & Process Ownership: Champion and institutionalize best-in-class delivery practices across development teams. Drive continuous improvement by owning and optimizing processes, tools, and communication channels, leveraging metrics, and leading regular, high-impact retrospectives.
• Executive Alignment and Communication: Partner strategically with executive and senior leadership across Engineering, Product, and Business teams to align roadmaps, prioritize initiatives, negotiate technical trade-offs, and facilitate critical decision-making. Present crisp, regular updates on program health, risk assessment, and dependency management to executive steering committees.
• Risk and Dependency Management: Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams and organizations, ensuring clear communication of impact and proposed resolution paths to all stakeholders.
• Performance Tracking: Define, track, and communicate key Program KPIs and Portfolio OKRs (Objectives and Key Results), providing transparent reporting that measures progress against strategic business outcomes.
• Cross-Organizational Influence: Cultivate deep, positive, and influential relationships with senior business leaders and technical teams across organizational boundaries, effectively prioritizing, unblocking, and removing systemic cross-team impediments at scale.

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience leading complex software development programs.
• Experience: 7-10+ years of progressive experience in Technical Program Management within a large-scale, enterprise software environment, demonstrating a proven ability to lead and deliver multi-year, strategic programs across multiple organizational boundaries.
• Technical Acumen: Deep understanding of modern software architecture, cloud platforms (ideally the Salesforce Platform), and the technical complexities inherent in a global, highly available system. Solid background in software development and the full SDLC.
• Strategic Vision: Demonstrated strong technical and business vision, with the ability to translate complex strategic objectives into clear, executable program plans.
• Agile Mastery: Proven track record of successfully implementing, scaling, and optimizing development processes utilizing various agile methodologies (Scrum, Kanban, SAFe, etc.) at an organizational level.
• Communication & Influence: Exceptional communication, negotiation, and stakeholder management skills, with proven ability to influence technical and non-technical senior leaders (VP/SVP level) without formal authority.
  
  NOTE: This role is Office Flexible to the San Francisco or New York offices, requiring 1-3 days a week in the office